My partner and I came here to celebrate our anniversary. We knew it had been the pinnacle of romantic getaways in the 70s and reading reviews, they were all over the map, but we decided to check it for ourselves. If you visit and expect a renovated, modern, up-to-date resort, you will be sorely disappointed, but if you remember that this was *THE* place to go 40 years ago, and keep that in mind, it's a quaint little resort. We arrived after the stated check-in time (3:30pm), and our room was not ready, but the front desk said they would call us as soon as it was. We went to the indoor sports zone while we waited, which was nicely equipped with arcade games as well as indoor archery and tennis and racquetball courts We decided to grab a drink at Spooners Bar, and the bartender on staff was very friendly and courteous. It was about 5pm at that point, and he called the front desk to check on our room. It was ready, so we got the keys and headed over. It was a little frustrating we didn't receive a phone call, especially getting so close to dinner. My partner had reserved us a Cove Fantasy Suite, so we went to the block of rooms and got settled in. The decor looks probably exactly the same as it did in the 70s, which we expected - lavender paint on doors, scalloped wallpaper - but the most surprising part was a toilet that looked like it came from a public restroom (with a metal flush lever and all).
We changed and went to dinner, which was Steak and Lobster night. The food was as expected - nothing over the top, but not bad. The soup we had tasted like it was cooked without seasoning, but that was easily fixable. The wait staff was friendly and we were full at the end of the meal. Later on, we went to the champagne lounge to see the band that was playing. The waitress remembered our drink orders from dinner, which was a nice touch. The band was good, and we left halfway through the comedian that followed. We took a dip in the pool which was nicely heated, then went to bed. The bed was comfortable and we were amused by the twinkling starlights overhead.
The breakfast buffet in the morning was your normal fare, however the eggs had the same problem that the soup from the previous night had - no seasoning! But the same friendly staff. The coffee tasted slightly burnt, but we were also on the later side to breakfast, so it had likely been sitting. The housekeeping staff called to check if we wanted them to stop by, since we had the "do not disturb" sign on, which I though was a nice touch. We had a very pleasant massage in the spa/fitness center building, and then tried out the indoor archery target range. We had a great time trying that! My only complaint was the small number of arrows - when another couple arrived, we were using only 5 arrows each. Dinner that night was a buffet, which was actually quite good. Our waitress was not as great that night, we didn't receive a refill on cold water, or hot water for tea (we didn't see her again after she brought our drinks).
Now, this is the part with the biggest problem. After dinner, we cuddled in to drink some wine, light a fire, and relax with some TV and a dip in the heart-shaped jacuzzi. Before we lit the fire, my partner checked the chimney to make sure the flue was open, but was unable to see all the way to the top ("coated in soot and dirt - probably hasn't been cleaned since the 70s). But we put a duraflame log on anyway. We first had a difficult time trying to get the smoke to go up the chimney, though it seemed to work itself out - until 40 or so minutes later when my partner exclaimed "holy ****, the room is filling up with smoke!" Sure enough, the whole room was filled with smoke - and the smoke detector above the door DID NOT go off! We aired the room out, and sat outside in the damp cold weather waiting for the room to air out and the fire to smolder. The we made our way to the front desk, to ask for a carbon monoxide detector. They did not have one, and the front desk staff offered us an upgraded room (which was fine, but not helpful if we have CO poisoning). We tried to find a convenience store that was open to get our own, but in that area, not much is open past 9. On returning to our room, it still smelled heavily of smoke, so we decided to take the upgraded room, though inconvenient to have to pack. The front desk staff was courteous enough to send the new keys with the bus driver so we didn't need to go back for them, which we greatly appreciated.
We moved to a champagne tower suite, which was a larger room with more features. We chose to not use the L-shaped couch in the living room area because it seemed to have bodily fluid stains on the cushions. We didn't set another fire, but we did notice that the smoke detector in this room didn't work either! (This happening in 2 rooms means it is likely the same in all rooms. This is a serious safety violation.) The champagne hot tub was fun, and more comfortable than expected. The bed was comfortable again, however the pillows didn't seem as fluffy, and being just above the pool made it hard to regulate the temperature. Breakfast the next morning had a continental fare which was okay - nothing out of the ordinary - as well as plated options. Our waitress was very friendly and the coffee was much better!
Overall, the trip was pleasant, aside from the smoke issue and lack of working smoke detectors. We may return again in warmer months, to try some of the outdoor activities - but will be bringing our own smoke detector and CO monitor!
- Official Description (provided by the hotel):
- Cove Haven Resort is a romantic Poconos all-suite hotel. Many of our guest rooms feature whirlpools, saunas, fireplaces, and/or round king-size beds. Tennis, racquetball, and watersports are available ... more less
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- Also Known As:
- Cove Haven Hotel Lakeville
- Caesars Poconos
- Caesars Cove Haven Poconos Lakeville