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Reviewed 5 September 2018 via mobile

The lake side room was amazing. Loved the private beach and the pool right there.
The h2o park was perfect for the younger kids. Though I would say some of the other water parks have a few more things. The Restaurant was good too. Especially Leah our waitress was very polite and nice. The lady at the reception was ok. She did not tell us much about the facilities available even though it was first visit and we had to figure out what is where. We did not use the theater or gaming so can’t comment about that.

Stayed: September 2018, travelled with family
Thank idris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susann2203, Manager at Split Rock Resort, responded to this reviewResponded 11 September 2018

idris b, thank you so much for taking the time to post a review. We are thrilled to hear you enjoyed your experience with us! The view of Lake Harmony is quite breathtaking and tranquil. We always appreciate our guest comments and feedback. We especially love to hear when one of our associates made a great lasting impression with service for our guests. Leah is a great member of the Split Rock team! We thank you for being our guest and for taking the time to write such a great review! We hope you visit us again soon.

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Reviewed 3 September 2018

With lots to do, this resort is well maintained and offers entertaiment for all ages. The staff is freindly and room service is responsive at all times. Some of the furniture is due for replacment but that did not spoil our vacation.

  • Stayed: August 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank paulosP8113BA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susan n, Manager at Split Rock Resort, responded to this reviewResponded 4 September 2018

pauloP8113BA,we are thrilled to hear you enjoyed your experience with us! We always appreciate our guest comments and feedback and use them as ways to improve upon our delivery of a great experience to you. Thank you for being our guest and for taking the time to write a great review! We hope to see you again soon.

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Reviewed 2 September 2018 via mobile

I been to a few “resorts” but this was the first one where everything was not included. There were extra charges for every activity, water park, and movie theater. It was nice but too expensive to got back.

Stayed: August 2018, travelled with family
1  Thank Dezeray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susan n, Manager at Split Rock Resort, responded to this reviewResponded 4 September 2018

DezerayM, thank you for taking the time to write a review. We are pleased to hear you had an enjoyable experience. We do offer packages on line that are all inclusive. Our Water Park is open to the public and just one of our features of the resort that we recognize is not for everyone. We choose to offer as an option to keep cost of room down for those who are not interested in visiting H2Ooooh! Please look into those packages if that is something you may be interested in booking for convenience. We thank you for choosing to stay with us and for taking the time to write a review. We hope you are able to visit again.

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Reviewed 31 August 2018

Split rock needs to update the hotel, the rooms are severely outdated, run down and definitely not worth what I paid to stay there. With the issues that I faced, I honestly feel a refund is due. Check in was a disaster, they gave me the wrong room and said what I reserved months in advance was booked up (lakefront with 2 queen beds). The rooms in the lodge needs to be condemned and rebuilt. The front desk offered to “upgrade me at no cost from the lodge to the main area”. Considering they called it an upgrade was pretty sad. The bathrooms are severely dated, rusted, shower sprayers were clogged, and the toilets were wobbling. There was limited hot water in one of the bathrooms. The towels in the bathroom smelled of mold. The couches are basically falling apart. The fans in the bathrooms were so loud. TVs are outdated, there was no Wi-Fi / internet in our room. The coffee table in the living room was all chipped away from possibly an animal staying in the room. The elevator needs modernizing, it was stagnant, slow, and hot. I could continue but as you can see the stay was sub-par and clearly NOT enjoyable. If you’re a fan of the 70’s & 80’s this it the place for you.

I wrote a review on google, and was told to email someone at split rock and they never got back to me. This place is a customer satisfaction nightmare. Also make sure you come with lots of money as they charge exuberant prices for food at this place.

Room Tip: Avoid the lodge, it maybe next to the lake but smells and outdated.
  • Stayed: July 2018, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank Kendell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susan n, Manager at Split Rock Resort, responded to this reviewResponded 4 September 2018

KendellC, we are sorry to hear you didn't enjoy your stay with us. We are indeed looking forward to some upgrades in the near future. Our apologies for not responding to your google review. Please reach out again to snordt@splitrockresort.com and we will get back to you to discuss the concerns of your stay. Thank you for your review. We look forward to your email.

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Reviewed 30 August 2018

This place was not bad, however it could use some improvements. My family stayed in the lodge building of the resort. The room was nice enough but the cable tv was very low quality and had very few channels. The pool at the lodge was nice and not too crowded. I would like to mention that there were no staff members in the lodge. There was no one working at the desk to answer questions we had. My family rented a paddleboat on the lake nearby. This was an enjoyable experience, however it cost extra from the resort fee which we already paid. The fitness center was very well maintained and had all the machines and equipment we could ask for. The water park was very underwhelming, especially because the largest slide was closed when we visited. Almost everything in the park was meant for small children except for the two large slides which were open. Luckily we were given a discount because the slide was closed. My family and I wanted to rent the bikes which were advertised in the resort fee. When we arrived at the rental we were told that all the bikes were being repaired and would not be fixed until the next week. I could understand a few of the bikes being repaired for a few days but, all bikes being repaired for a week was unnacceptable. Overall, this place has a lot of potential but can be imporved in some of the aforementioned areas.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank DinaD276
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
susan n, Manager at Split Rock Resort, responded to this reviewResponded 4 September 2018

DinaD276, thank you for taking the time to write a review. We always appreciate our guest feedback and comments as they allow us to focus on areas of needed improvement. The boating facility, Yetti Sports, is a partner with Split Rock but not actually a part of Spit Rock, we apologize if that was confusing or surprising. We are sorry about the family slide in the water park. We did indeed offer discounts due to this feature being down. We are so happy to say we are back up and running now! Our H2Ooooh1 park is geared toward children 12 and under for a more enjoyable family experience. We have shared the comments about he bikes with our Activities Manager to investigate and correct that situation. We continue to listen to our guests feedback and continue to look for ways to improve our delivery of a great experience for our guests. Thank you for choosing to stay with us and for sharing your thoughts in your review.We hope you are able to visit us again.

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