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Reviewed 7 October 2017 via mobile

Great facilities, great park excellent location good pool and splash park, good camp kitchen. However the bad planning of sites was the downfall if down on lower level there are steps (3 to access toilet Block) first few day there were ok then a fellow holiday makers set up in front of the steps. We asked about this only to be told it's their site... why put someone in front of steps there were other empty sites.
The other issue No supervision after hours kids On bikes in the dark, people had fires burning (as far as we were advised no fires allowed) if you have the rules these
Need to be enforced. I do realise people Need To Follow The
Rules but they don't. But we would go there again due to
Location and facilities...

Stayed: September 2017, travelled with family
Thank Maz797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tweenmerim, Guest Relations Manager at BIG4 Merimbula Tween Waters Resort, responded to this reviewResponded 11 October 2017

We are pleased to hear you enjoyed our facilities and great location to everything. We acknowledge your disappointment in the issue with the stair access. This has been an ongoing issue for us. The Park has recently changed owners and this is one of our first recommendations, as long term staff, to have this rectified. The guests that arrived on this site are regulars and book onto that site every year. Rest assured we will correct this issue. Also, we are very disturbed, shocked and surprised to hear someone had a fire going. Do you have any idea of site or area this was? We do have an onsite night manager which would appear they didn't notice the fire. We also have our After Hours Assistance number which is there for guests to call if any disturbances occur after the office closes. We can not have our eyes on all of the park all of the time. So please, if any issues occur that are going to disrupt your holiday we ask you to call us so we can take action immediately. In regards to No Supervision of children after hours. You are right. We do not supervise kids after hours. We do a walk around at dusk and the rest of the time is the responsibility of the parents. If this is bought to our attention we can send out sms messages reminding parents that kids are to be tucked up inside by 10pm. Or if our night manager gets a call of this happening it can be taken care straight away. We encourage any of this feedback whilst you are here so we can take the necessary steps to eliminate these issues. We thank you again for staying with us. We will make sure we have improved these issues and occurrences before your next visit. Kindest Regards Tween Waters

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

What a Beautiful spot in an amazing place! The park was clean, had everything we needed & was filled with friendly staff & visitors. The friendly Lorikeets were a highlight, a place I would certainly visit again. Way to go Tween Waters Big 4, exceeded my expectations

Stayed: October 2017, travelled on business
Thank Alicatlogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tweenmerim, Guest Relations Manager at BIG4 Merimbula Tween Waters Resort, responded to this reviewResponded 4 October 2017

WOW! We are so pleased you enjoyed your stay with us. It is a special moment when we get to hear great, fun filled experiences and know we helped you create these memories with friendly service. We hope you can come back another time. Your feedback was wonderful. Thank You.

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Reviewed 2 August 2017

We have stayed here before so we weren't surprised at the service or the facilities or great location. The park has plenty of slab sites and various types of cabin accommodation. The outdoor/indoor kitchen bbq area has roll down clear blinds which turn the room into a wind protected sun room in winter. They also have tv cables for when the tv signal reception gets a bit dodgy. Morning tea gathering every morning, a healthy walk into town and a short walk to the main beach. Great place to stay especially in winter where rates are low and there is free wi fi with a 200MB limit.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Llewellyn53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tweenmerim, Guest Relations Manager at BIG4 Merimbula Tween Waters Resort, responded to this reviewResponded 3 August 2017

Thank you for taking time to review our park. We are pleased to hear we are still providing the same service as your previous visit. We do strive to assist all our guests with information and exploring options on our beautiful Sapphire Coast. We are in a great location and have many travellers stopping here to enjoy all the walks around our lovely Fishpen area. Our Morning Tea's are a very popular social gathering and great way to meet and make new friends. Happy Travelling and hope you return.

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Reviewed 11 July 2017 via mobile

Besides the cabin we stayed in was very outdated, it was a great little big 4 park located centrally to the river and beach, it is also in easy walking distance ro the shops and main st and had a very relaxed atmosphere

Stayed: July 2017, travelled with family
Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tweenmerim, Guest Relations Manager at BIG4 Merimbula Tween Waters Resort, responded to this reviewResponded 17 July 2017

Hello Laura, Thank you for taking the time to submit some feedback for us. We do value your thoughts and take it on board that the cabin you stayed in was outdated. We are in the process of giving our cabins a face lift here and there. We hope you can come back in the near future and see the work we have put in. We are very lucky to be in such a beautiful location with easy access to the beaches and township. Thanks again for your feedback and Take Care.

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Reviewed 28 May 2017 via mobile

Stayed here in early December for a few days. The park wasn't crowded so surprised they put us in a cabin with people in a tent right in front of us. There were other vacant cabins.

Kids enjoyed the splash pad, jumping pillow and the water slides were great.
Loved the location. Could walk to the beach and park on one side and also over to fish pen and scooter on the other side.

Bit pricey but I guess it is a big 4.

Stayed: December 2016, travelled with family
1  Thank WorldTraveller036
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
24macass, Guest Relations Manager at BIG4 Merimbula Tween Waters Resort, responded to this reviewResponded 1 June 2017

Hello WorldTraveller036, Thank you for taking time to review our park. We apologise you felt your cabin was not secluded enough. It can be tricky determining which exact cabin to put our guests in. Some guests enjoy the closeness, friendliness and social aspect a caravan park can offer while others enjoy seclusion, tranquillity and privacy. Please know we are here for you and want to make your holiday the best it can be. So if there are any concerns during your stay with us we do like to know. I'm not sure how long you stayed but we did have busy weekends in December so although it may have appeared quiet we were expecting new arrivals. We are so pleased to hear the kids had a great time on bikes and in our pools. Our location is certainly a big bonus for us. If you come back to stay with us again please let us know of your previous stay and we will ensure we put you in a more suitable cabin. Like you said, you pay good money so we want you to have the best time. Happy travelling and we do hope to see you again.

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