We booked this hotel as part of a 2 week walk along the SW path, each leg carefully planned so that we had hotel accomodation to stay in. We were able to book this hotel on booking.com, received a confirmed notification and then had a phone call from the hotel itself to say they would not accept the booking for 1 night. The lady was quite abrupt, gave the impression that we shouldn't have the nerve to try to book a premier room in their establishment for 1 night. We contacted booking.com who did an investigation and were able to confirm that the hotel had put a restriction on bookings (minimum 3 nights) AFTER we had booked. Despite much work by booking.com to get the hotel to honour our booking they refused, leaving us with a real problem. This level of customer service is appaliing. Clearly you cannot make a booking with this hotel and expect to get what you arrange. Do not use them.
- Official Description (provided by the hotel):
- We are situated in a spectacular location at the Lizard in Cornwall. A lovely sandy cove nestles beneath the Hotel, and the Cornish Coast Path runs through the gardens and cliff lands. A place in which to walk, to eat and drink well and to set aside the cares of the world. Unspoilt scenery, outstanding cuisine (AA Rosette and RAC Dining Award) and a healthy lifestyle, we are also home to Britain's most southerly webcam. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and TripOnline SA so you can book your Housel Bay Hotel & Restaurant reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Housel Bay Hotel And Restaurant
- Housel Bay The Lizard