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“Top notch holiday”
Review of The Carlyon Bay

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The Carlyon Bay
Ranked #1 of 9 Hotels in St Austell
Certificate of Excellence
GreenLeadersSilver level
Reviewed 21 September 2017

We have just spent another week long golfing holiday with friends at this hotel. It was our third such visit and, as usual, in practically all regards (except the weather!) it was brilliant. The hotel, which appears to have been beautifully refurbished since our previous visit, our room, the staff, the facilities and the surroundings are second to none. On reflection, improvements we feel could be made are a wider selection of cold breakast items (meats, cheeses, salad) and perhaps a few extra staff at breakfast time. Sometimes the breakfast table service (drinks and toast) and removal of used tableware was slow. Minor matters but ‘a ha’peth of tar’ springs to mind. Not that this will put us off returning next year if we get chance!

  • Stayed: September 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank Jabers38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 22 September 2017

Thank you for taking the time to review us here at the Carlyon Bay Hotel, your feedback is greatly appreciated.

We love to hear that returning guests repeatedly enjoy there stay and that you have had a fantastic golf break. We are also glad to read that you have enjoyed our refurbishments and have found both the facilities and staff to be up to a high standard which we pride ourselves in providing.

We look forward to seeing you in near future. Kind regards, CBH.

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43 - 47 of 1,623 reviews

Reviewed 21 September 2017

We stayed 3 nights with friends in a sea view room and enjoyed every moment. Good facilities including a heated outdoor pool and considering it was mid-September was pleasantly warm - the indoor pool was like swimming in bath water. The golf course is within walking distance, the 'boys' hired a buggy and were impressed with the course. There is also a putting course within the beautifully kept gardens. Plenty of walks in the locality including access to the beach. Breakfast and dinner were excellent, good selection of wine; lunches, snacks, etc available during the day, all good sized portions. Staff very pleasant and helpful. Rooms clean, in fact everywhere impeccable.

Room Tip: Sea view, 1st or 2nd floor for good views
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  • Stayed: September 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank joannie448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 22 September 2017

Thank you for your fantastic review of the Carlyon Bay Hotel.

I am delighted to read that you had a wonderful stay with us. There is nothing quite like the view over the bay. We are very fortunate with our beautiful location and the golf course being within walking distance for the complimentary rounds of golf with your stay. You certainly made the most of your stay, experiencing the beach, both pools and local walks.

I will pass on your kind comments to both our management and staff, we hope that we see you again in the near future. Kind regards, CBH.

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Reviewed 19 September 2017 via mobile

My husband and I have just come back from our first stay at this hotel.
The sea view room was lovely.
All members of staff were very helpful.
We ate in the Taste restaurant each evening, the food was excellent.
The grounds were kept beautiful.
Thank you to all.

Stayed: September 2017, travelled as a couple
Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 22 September 2017

Thank you very much for your 5* review.

I am delighted to hear that you had a fantastic stay with us. We pride ourselves in delivering a high quality experience and praise will be passed on to all departments.
The Taste Brasserie offers a relaxing, informal and contemporary style which I am glad you have thoroughly enjoyed.

We hope to see you again in the near future. Kind regards, CBH.

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Reviewed 18 September 2017

As usual another lovely lunch wonderful food excellent friendly service they even made sure it was a lovely sunny day we are really looking forward to another short break at the Hotel in November roll on

  • Stayed: September 2017, travelled as a couple
    • Location
    • Service
Thank angela l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 19 September 2017

Thank you for your 5 * review of us here at the Carlyon Bay Hotel.

We are very pleased to hear that you had another wonderful experience with us, and that the sun was shining!

We look forward to seeing you again in November. Kind regards, CBH.

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Reviewed 16 September 2017

My wife and I stayed for three nights this week (11-13 Sep 2017). Overall we thought it over-priced and lacking in some important areas. However, to be fair, it has some very good points as well. On the plus side, the staff were very nice and tried to be as helpful as possible. The food in the Taste restaurant was very good and the service in there was exceptional. The public rooms are spacious and very nice, as are the grounds and the views. On the other hands the rooms are nothing special at all. Although very well decorated, they are no better in size or facility than a standard Premier Inn room. The spa is very basic and the layout of the pool area is just weird. The tiling round the pool is actually painful to walk on. Most annoying is their laughable description of the gym quote state of the art unquote. Yeah right...almost all of the equipment in there is rusty old first generation machines, 10-20 years old...and the gym is tiny and ill-equipped. I would have thought a hotel of this quality (charging the prices it does) could afford to update it's spa and gym facilities, but if not, at least it could advertise them legitimately.

  • Stayed: September 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Keefey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrendHotels, Guest Relations Manager at The Carlyon Bay, responded to this reviewResponded 19 September 2017

Thank you for your review of the Carlyon Bay Hotel.

I am pleased to hear that you experienced both exceptional service in Taste and from the staff throughout the hotel, and enjoyed our prime location views. Whilst we usually receive positive feedback with both our bedrooms and spa, I am disappointed to hear that you were not entirely satisfied on this occasion. We have a large variety of rooms available at the hotel to suit all needs, but your feedback will be passed on to the relevant departments.

We hope that we see you again in the near future. Kind regards, CBH.

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Additional Information about The Carlyon Bay

Address: Sea Road, St Austell PL25 3RD, England
Region: United Kingdom > England > Cornwall > St Austell
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Green Hotel in St Austell
#4 Family Hotel in St Austell
#4 Romantic Hotel in St Austell
#4 Business Hotel in St Austell
Price Range: €124 - €357 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Carlyon Bay 4*
Number of rooms: 72
Reservation Options:
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Also Known As:
The Carlyon Bay Hotel St Austell
Carlyon Bay St Austell
Carlyon Bay Hotel St Austell
The Carlyon Bay Cornwall/St Austell

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