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Reviewed 21 September 2017

The only criticism really is that the Pillows are all the same type of soft feather. As there are spares, maybe a more firmer one would be handy for guests like me who aren't used to that sink into bed feeling.
That said, if you bokk this room early enough in advance it's great value for money but at over £300 a room, no no. The place lacks personality.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
1  Thank Sandy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 22 September 2017

Dear Sandy M,

Thank you very much for taking the time to leave us a review following your recent stay here at Sofitel London Heathrow.
We do provide a selection of pillows that are available from our Housekeeping department, and had you made us aware of this during your stay we would have been happy to find a suitable resolution for you. Our Ambassadors go above and beyond to ensure that every stay is a memorable experience and it is our hope that for your next stay we can all create moments to remember,
Thank you again for your review, and look forward to welcoming you back to Sofitel London Heathrow very soon.

Yours Sincerely,
James Berry – General Manager
Sofitel London Heathrow

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Reviewed 20 September 2017 via mobile

It may be weird to rave about an airport hotel, but I loved the Sofitel London Heathrow. We arrived late at night after a two hour wait at customs at Heathrow. We were upgraded to an extremely large one bedroom suite with two bathrooms. The room was well appointed and quite comfortable. We ordered room service which came quickly and was pretty good quality. The staff was friendly and accommodating. We had breakfast in the club room which was small but perfectly fine for our needs.

Stayed: August 2017, travelled with family
1  Thank alolyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 21 September 2017

Dear alolyn,

Thank you very much for taking the time to leave us an excellent review following your recent stay here at Sofitel London Heathrow.
It gives me great pleasure to read that you continue to be satisfied by your magnifique experiences here at our hotel.
I am especially pleased to know that breakfast in our Cub Millesime lounge as well as our 24 hour Room Service fulfilled all your expectations.
I would like to thank you for your feedback and hope to welcome you back to the Sofitel London Heathrow in the near future.

Yours Sincerely,
James Berry – General Manager
Sofitel London Heathrow

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Reviewed 20 September 2017

Second time we have stayed at this hotel, just as good as the 1st. After arriving following a flight in from LA we were looking forward to crashing and getting a good nights sleep.
Arrived to check in and were seen by a lovely member of staff (I was very tired and didn’t get his name). The agent dealt with us very quickly and he even upgraded us to a bigger room.

We got to our new room and found it very comfortable and clean, bathroom was very good with a separate bath and shower.

We didn’t hear anything during our stay from corridor and got a very good nights sleep.

Hotel is mins away from T5 so we did pop out to there to get food so didn’t eat at any of the restaurants but menus did look appealing.

Stayed: September 2017, travelled as a couple
Review collected in partnership with this hotel
1  Thank Ipswich1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 21 September 2017

Dear Ipswich1984,

Thank you very much for sharing your lovely review after your recent stay with us here at Sofitel London Heathrow.
It is our pleasure to welcome you back to the hotel and I am particularly delighted to learn that your bedroom meat all your expectations, including the Sofitel “MyBed” which you found most comfortable.
Our passionate and guest focused team strive to ensure each and every guest experiences a truly memorable stay and it is great that on arrival the Ambassador who greeted you ensured you had everything for a comfortable stay.
Thank you again for choosing the Sofitel London Heathrow and we look forward to welcoming you back very soon.

Yours Sincerely,
James Berry – General Manager
Sofitel London Heathrow

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Reviewed 20 September 2017

As always, it's a fabulous place to stay if you're flying with BA into/out of Terminal 5. Rooms are quiet and well appointed. Reason for a 4 star rating is having to queue or check in now (less staff on the front desks?) and the confusing floor/wing/room numbering system

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Sofitel.com
Thank LilacLady08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 21 September 2017

Dear LilacLady08,

Thank you very much for taking the time to leave us a review following your recent stay here at Sofitel London Heathrow.
Our location is indeed convenient as we are directly connected to Heathrow Terminal 5 via a fully covered walkway, offering easy access to the airport and all other connections to other Heathrow Terminals.
Given our location at the airport there can be busier periods at the hotel. We are currently working on improvements to our arrival procedures that will hopefully be reflected during your next stay with us here at Sofitel London Heathrow.
We take all your comments and feedback seriously and we hope to have the opportunity to restore your faith in our hotel and for you to receive and experience our usual high Sofitel standards in the near future.

Kind regards,
James Berry – General Manager
Sofitel London Heathrow

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Reviewed 19 September 2017

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
SofitelT5, General Manager at Sofitel London Heathrow, responded to this reviewResponded 20 September 2017

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