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“Did not enjoy the meal”
Review of Strada

Strada
Ranked #8 of 403 Restaurants in Hounslow
Certificate of Excellence
Cuisines: Italian
Restaurant details
Reviewed 16 July 2018

Conveniently located and have been to T3 before, so wanted to try something different to eat and chose Strada. Ordered their burger - was extremely disappointed. What arrived was a softish bun with some meat that was fossilised. Extremely dry, hard patty, under seasoned. No taste, no flavour or resemblance to a nice juicy weighty burger that I had in mind I would be consuming. How can you get something this simple so wrong?

    • Value
    • Service
    • Food
Thank George P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ula S, Guest Relations Manager at Strada, responded to this reviewResponded 18 July 2018

Ciao George

Thank you for taking the time to feedback to us and please accept our apologies that you didn't enjoy the food on your visit.

We would welcome the chance to look into it further and hopefully try and restore your faith in us again, if you could visit our contact page -(concessionsfeedback@casualdininggroup.com ) and leave your details we will be in touch.


Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (456)
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32 - 36 of 456 reviews

Reviewed 16 July 2018 via mobile

Went to Breakfast here due to a long layover at the Heathrow Airport in London. Seriously recommend eating here. I ate a delicious meal called the Vegetarian Breakfast which came with eggs, vegetarian sausage, toast, sautéed mushrooms and tomatoes only for 10 pounds! Ana Maria was an absolute delight to have as a waitress. She took care of my every need with a positive attitude and even made time for small talk. I will definitely dine here again if I’m ever in the area!

1  Thank Carolyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2018 via mobile

Really refreshing to go to an airport and experience wonderful, friendly service when repeat business is not necessarily an important part of the model. The food was above average but the service was exception. A particular shout out to the fantastic Salvatore for his effortless attention and welcoming attitude .

2  Thank Robkeaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2018 via mobile

We called here for breakfast before our flight,the service was amazing the staff were very friendly.The breakfast was excellent and filling.

2  Thank Bron1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2018

The food is consistent with other branches. They offer gluten-free options. Service was very slow indeed - we had to ask for our food to be speeded up as we had a plane to catch - unsurprisingly. The meal was expensive considering the location and lack of atmosphere and poor service.

    • Value
    • Service
    • Food
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ula S, Guest Relations Manager at Strada, responded to this reviewResponded 10 July 2018

Hello Susan

Thank you for taking the time to leave us a review, we’re sorry to hear it that you didn’t enjoy service on this occasion.

We would welcome the chance to find out more about your time with us and provide a more personal response, if you could leave some additional details of your visit at our contact page -(concessionsfeedback@casualdininggroup.com). We will be in touch.

Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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