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“Blown away by Quality of Food”
Review of La Belle Epoque

La Belle Epoque
Ranked #1 of 408 Restaurants in Hounslow
Certificate of Excellence
Price range: US$26 - US$77
Cuisines: French
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Restaurant details
Dining options: After-hours, Breakfast, Delivery, Private Dining, Reservations
Description: Named in retrospect and translated as the "Beautiful Era", our inspiration for this restaurant emerged from the period in European social history during the late 19th century that lasted until World War,It became recognised as the "golden age" - a time when new technologies and medical discoveries were found and when politics, art and literature underwent radical transformation. In Paris, restaurants achieved a new splendour and cachet for one to parade and where fashion began to move in seasonal cycles.In the culinary sense this period is enormously relevant to our philosophy of progression, optimism and very modern.We would like to think this beautiful era is strongly characterised by our cooking which is rarely serious yet rooted in classical French cuisine and have extended our repertoire to embrace some exciting 'outward looking' far eastern variations.
Reviewed 5 July 2018

Staying at an airport hotel has not pleased me over the years but arrived early so thought we would have lunch. The set menu was excellent and evening dinner lived up to a very high standard. Shame its so far to travel as would use it on a regular basis plus being very good value

    • Value
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4  Thank Stuart B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CulinaryManager, Manager at La Belle Epoque, responded to this reviewResponded 14 July 2018

Dear Stuart B,

What a wonderful compliment -"Blown away by the quality"

I'm delighted to know that you enjoyed your dining experience with us and you were blown away by the quality of food and please to hear that we managed to maintain very high standards.

I look forward to welcome you back at La Belle Époque.

Best regards,

Jocelyn Dsilva
Assistant Restaurant Manager
La Belle Époque

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47 - 51 of 749 reviews

Reviewed 27 June 2018

Most amazing chef and menu this chef will go far!
We have eaten in some of the best restaurants in the world the food service would be hard to beat. The staff have been trained exceptionally. The food to die for. What more can you ask for!!

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3  Thank jillywhikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CulinaryManager, Manager at La Belle Epoque, responded to this reviewResponded 29 June 2018

Dear jillywhikers,

Thank you very much for taking the time to write a wonderful review on TripAdvisor.

I'm so pleased you enjoyed your evening with us and your dining experience was truly memorable due to excellent food and followed by exceptional service.

I hope that we'll be able to welcome you back again soon.

Best regards,

Prakash Hegde
Restaurant Manager
La Belle Époque

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Reviewed 26 June 2018

I ate at the Sofitel's casual restaurant a couple of years ago and was struck by the politeness and enthusiasm of the team of young, mostly Indian, waiters. They were almost tripping over each other to be helpful. That, plus the many positive reviews on this site for La Belle Epoque, makes my experience all the more bewildering.

Firstly, I must be clear that the food is excellent. The cuisine could hold its head up in the highly-competitive market in central London. There is no question of taking advantage of being the "only fine-dining restaurant at Heathrow" to cut on standards. It should also be added that the prices are quite fair for cooking of this quality. The problem lies entirely with the service - or lack of it.

I understand that Mondays are a particularly busy day at this restaurant (as a business hotel, they follow the peaks of airport business traffic). When we arrived, the room was about half-full, though judging by the number of staff on duty that might have been the maximum number of bookings they could take for the night. We were shown to a table by a manager who was just about polite but showed little enthusiasm or attempt at welcome.

During the evening we were served by a group of Indian waiters all of whom were similarly bored or disinterested. When one asked if we had enjoyed a dish, he barely bothered to listen to the reply. Service was slow. A table next to us was left dirty for some time and was then half-cleaned but left with a water spillage and various crumbs. My dessert was quickly put down on another bed of crumbs. This is supposed to be an AA 3 Rosette restaurant. Whilst the organisations that give such awards get criticism for some of their awards, they are staffed by professionals who are sticklers for correct service. You simply do not leave dirty tables and, at a minimum, you remove crumbs from the table before serving dessert. A bill was presented and paid with little thanks. We left and were ignored on the way out. The only modicum of charm came from the junior Polish waiters but they were not allowed much customer contact.

If the restaurant wants to retain its rating and continue to be regarded as a "fine-dining establishment" it needs to hire new senior staff and seriously re-train any remaining staff.

Walking through the Reception after the meal I saw a queue of five people waiting to check-in and just one staff member working. Late evening is peak time for this type of hotel - you would expect a 5 Star hotel to anticipate this with adequate staffing. This was made worse by the fact that there were two staff members at the Guest Relations desk doing nothing.

Maybe this was just a coincidence but after the rather disappointing experience in the restaurant, it did rather look like a pattern of employee indifference.

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1  Thank LondonIsis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CulinaryManager, Manager at La Belle Epoque, responded to this reviewResponded 29 June 2018

Dear LondonIsis,

Thank you for taking the time to share your recent experience.

Your feedback is important to us and we are concerned to know that your dining experience at La Belle Époque was not up to your expectations.

I would like to apologise that on this occasion you did not experience the high quality of dining that we pride ourselves on at La Belle Époque. May we request you to kindly share your concerns regarding the service quality with us in detail, please contact me directly at h6214-fb7@sofitel.com We will be happy to listen to any insights that you may wish to share.

We do look forward to welcoming you back in the near future.

Kind Regards,

Prakash Hegde
La Belle Époque
Restaurant Manager

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Reviewed 20 June 2018

 trully enjoyed the dinner at this restaurant. The atmosphere was modern and the service just excellent! All courses were tasty and the presentations full of fantasy and unique.

3  Thank pritipatels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CulinaryManager, Manager at La Belle Epoque, responded to this reviewResponded 29 June 2018

Dear pritipatels,

Thank you so much for your delightful review. It was a joy to read and learn that you enjoyed your evening so much. The ambience, service and food were all excellent all wonderful compliments and ones which I will be sure to share with the entire team.

I hope we have the pleasure of welcoming you back again soon.

Best regards,

Prakash Hegde
Restaurant Manager
La Belle Époque

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Reviewed 20 June 2018

We were warmly greeted and shown to our table. We chose the taster menu with wine pairings. The waiting staff were very attentive and explained every course and the sommelier was also excellent with his explanation of the different wines that we had.
The food was excellent in taste and in presentation. This place is a must if you are travelling in or out of Heathrow and you like fine dinning with excellent service.

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3  Thank Andy6056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CulinaryManager, Manager at La Belle Epoque, responded to this reviewResponded 29 June 2018

Dear Andy6056,

Thank you very much for your wonderful review of such fantastic superlatives. .

The tasting menu with wine pairings does make for a fantastic and indulgent night, tasting menu has some wonderful dishes and, as you stated, a wonderful opportunity to enjoy a variety of flavours you may not otherwise. I'm very glad to hear you enjoyed the tasting menu and It's equally great to hear that you enjoyed the service.

I do hope that we will have the opportunity to welcome you back soon and thank you once again for recommending La Belle Époque.

Best regards,

Prakash Hegde
Restaurant Manager
La Belle Époque

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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