We always looked forward to visiting Audrey's for lovely fish and chips, good service and an immaculately clean place! 100% disappointment on all levels this time! In spite of the new downstairs eating area the whole experience was poor from first entering the cafe!
As there were 5 adults and a baby we had to sit at 2 separate tables (although, were it my cafe I would have offered to put 2 tables together as there was room)
Asked for baby high chair - greasy so asked for it and one of the tables to be wiped as it was still dirty from previous patrons! The waitress said I will get someone to come clean it, whilst she proceeded to take our order! Another waitress came with drinks and put the teapot and milk on our table, I asked if she could get the other table cleaned as it was still dirty and she proceeded to put the cups on the dirty table and shouted for someone to come wipe it! Another girl came and smudged a wet cloth on the dirty bit only! We were then asked to pay for our meal!
We then waited 15-20 mins for our food, which I find rather a long wait in a working fish and chip shop! By which time our tea was stone cold!
Fish was stringy and did not not come anywhere near to the usual standard I would expect! Chips and mushy peas were acceptable! Bread and butter was not cut in half and just thrown on plate!
I felt that Audrey's staff gave the impression that 'we don't have to try we have awards! You should feel privileged to eat here!'
Perhaps you need to stop paying your staff peanuts and train them properly as they had as much get up and go as a dead donkey!
Won't be back you've shot yourselves in the foot! One of the worst customer service I've seen in a long time!