Was given incredible service by Brandi! You can tell she LOVES her job! She went above and beyond to assist me with everything from extending my reservation to troubleshooting my tv clicker and heating/cooling issues. I am in town because my dad is receiving treatment at Hershey Medical Center, and the kindness of Brandi brightened my day :)
Comfort Inn
Booking.com
Taking safety measuresBooking.comTaking safety measures
I checked in this week after a long travel day and long work day. Brandi was working working the front desk. She made me smile and happy to be here. Couldn't have asked for a better welcome. The staff here has always been amazing.
This hotel is perfect if you are staying in town for Hershey Park. We came for Christmas Candylane and booked pretty last minute on a whim. We had requested adjoining rooms but since we checked in later in the day, there were none left. The woman at the front desk was wonderful and she was able to grab us two rooms right next to each other so it worked out perfectly. All of the staff were very accommodating and did a phenomenal job especially now with Covid restrictions and being short staffed. The rooms were spotlessly clean, roomy and perfect for our stay. We made use of the bistro for breakfast which was excellent as well. Overall, we had a wonderful stay and we would not hesitate to visit again.
Stayed with my husband for two nights (12/19,20). Very nice and definitely would return. So close to the Hershey attractions! Staff was very welcoming and pleasant. The room was clean and nice. Felt safe and we slept comfortably. Our room was right next to the elevators, which ding. Reception advised us beforehand because people complain. We had no problem whatsoever. Didn’t hear anything at all from the hallway/elevators during the night. We would recommend to anyone- families, business, etc.
Our overall stay at the hotel was fine. We barely had any interaction with staff as we did mobile check-in. Room was clean. What's extremely disappointing is that we left my infant daughter's jacket in the room and they are essentially holding it for ransom. It's a 6-9 Month jacket and they're trying to charge me between $33-$46 to ship it back to me. I know that there is a cost involved with shipping a left behind item, but it couldn't possibly cost more than $10 to ship! I tried calling the hotel and they pawned it off on "corporate." I'm a gold elite member and stayed at Marriott properties often before the pandemic for both work and pleasure. Seriously reconsidering this after my recent experience.
Our stay at this Courtyard was planned for a brief visit to the area for two days mid-week. We were very satisfied with this hotel since it has an excellent location close to all of the local attractions right on Chocolate Avenue.
Our room was very nice. It was very roomy, clean, and attractive. The bathroom was also very modern and functional. There is no tub, just a walk-in shower. (The shower control is opposite from the shower head....quite a reach!)
The room temperature was very hard to adjust to our satisfaction. When we first checked in, the air conditioning was on and the room was very chilly. It took quite awhile for the thermostat to adjust to the heat setting and by later that evening, it was too hot. Not the easiest type of unit to adjust and very slow to respond.
We ate breakfast in the Bistro. Staff there was very friendly and prepared our requests promptly.
All in all, we felt our stay at this Courtyard was very good and it met our needs.
