I visited the drive-thru and order a Double-Chocolate Brownie Treat, two different times. My first visit took about 5 minutes for them to come to the speaker to take my order. There was no one else in drive thru at that time. There is a note after ordering on the pick-up window explaining that they are training new people so please be patient and understanding. The second time I visited was 5 or 6 days later. There was one car in front of me ordering, that was it. I ordered the same thing to the tune of $4.50, and I waited 20 minutes for my order to arrive. I would go back because of it being a Dairy Queen, not because of any great service. Just be prepared to wait, wait, wait.