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Reviewed 23 October 2016 via mobile

I was traveling late at night and was very tired. I booked online and received an email confirmation. When I got to the office to register, the person behind the desk could not find my reservation, so I showed him the email on my I phone. He then showed me the computer screen to demonstrate that he had no rooms left in a very brusque manner. No "I'm sorry." No "I'll try to find you a room at another local motel." Not what I would call customer care.

Stayed: September 2016, travelled as a couple
1  Thank Paladin169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2016

When we pulled up to this Econo Lodge we did not have high expectations. The outside is in dire need of landscaping and the buildings updated. However we were very pleasantly surprised how very nice, clean and spacious our room and bathroom were. It was quiet, the bed and pillows very comfortable. We chose this hotel to try in Clarks Summit because we prefer a motor lodge, and do not like all inside corridor "tomb" type hotels. Ramesh Shah at the front desk could not have been nicer or more helpful.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Laura P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny M, Manager at Econo Lodge Clarks Summit, responded to this reviewResponded 13 October 2016

Dear Ms. Laura ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to thank you for Your Kind words and your satisfaction is important to us and we will be using the feedback you provided to make improvements
to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again
so that we can have another chance to provide you with a superior experience.

Sincerely,

Ramesh Shah
Manager
Econo Lodge
5705861211

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2016

This motel is a bit tired. A picture was missing from the wall, there were tiny burn holes in our bedspread. Nice bathroom. Comfortable bed. Clean room. Balcony with table and chairs. Microwave and full size fridge. Convenient to freeway and eateries. Very basic continental breakfast. Best wi-fi we have had on our 10 day road trip!

  • Stayed: September 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank retiredandlovingit07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny M, Manager at Econo Lodge Clarks Summit, responded to this reviewResponded 13 October 2016

Dear Guest ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to thank you for Your Kind words and your satisfaction is important to us and we will be using the feedback you provided to make improvements
to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again
so that we can have another chance to provide you with a superior experience.

Sincerely,

Ram Shah
Manager
Econo Lodge
5705861211

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2016

Very clean room with 2 beds, a desk, a table, fridge, microwave...nice big room with plenty of space. Sink outside bathroom, and nice walk-in shower.

Breakfast was a joke with coffee, 2 kinds of cereal (which was NOT name brand cereal), and little tiny muffins and toast.

We would stay here again if we passed through the area.

Parking is rather tight.

  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Holly R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny M, General Manager at Econo Lodge Clarks Summit, responded to this reviewResponded 23 August 2016

Dear Guest ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to thank you for Your Kind words and your satisfaction is important to us and we will be using the feedback you provided to make improvements
to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again
so that we can have another chance to provide you with a superior experience.

Sincerely,

Sunny Mehta
General Manager
Econo Lodge
5709097003

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2016 via mobile

Stayed over night when picking my kids up from camp. Got in at 1am after a long drive and didn't have the energy to request a new room or complain. Room reeked of cat urine!! I've never smelled anything like it. Blanket was dirty, not stained, but actually dirty. Furniture was ripped or scratched. Looked like a cheese sauce was spilled on it. This place was just plain gross- spend the extra $20 and stay at a decent hotel nearby.

Stayed: August 2016, travelled with family
Thank Maggie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunny M, General Manager at Econo Lodge Clarks Summit, responded to this reviewResponded 23 August 2016

Dear Maggie ,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations.
Your satisfaction is important to us and we will be using the feedback you provided to make improvements
to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again
so that we can have another chance to provide you with a superior experience.

Sincerely,

Sunny Mehta
General Manager
Econo Lodge
5709097003

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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