At first glance the room was very nice, very cozy! When we went to use the jacuzzi tub and turned on the jets, many particle were noticed floating in the water and there was a weird film on the surface of the cloudy water, and one of the jets wasn't working. My roses that were supposed to come with my Amor package were never issued and one of the bottles of water in our refrigerator was already opened. I left a complaint upon checkout and was told "ok, someone will call you." There was no resolution before I left. When I followed up with the issue I was told I would be receiving a discount for a future stay and then another person said that wasn't the case and they would credit me $20 for my stay - which I haven't seen n my account yet. Never once was the issue of cleanliness addressed and never once did I actually get to speak to the manager. I am very unhappy and will not be visiting this establishment again.
- Official Description (provided by the hotel):
- Our Bensalem, Pennsylvania, hotel is the perfect location for weekend family getaways and for people traveling on business. ... more less
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- Also Known As:
- Inn Of The Dove - Bensalem Hotel Bensalem
- Hotel Of The Dove Bensalem