I am sooo tired of this Outback Location unwilling to give you their nationally advertised specials. You see something advertised on TV and think to yourself that it really would hit the spot. You go in there with exactly what you want to order, how much it is going to cost and then everything goes sideways. It has happened to me twice and it will NEVER happen again.
It was a sunny Sunday afternoon, my husband and I had been moving out of a storage unit all weekend while living on random snacks. We finished our job and he was ready for a steak dinner. The 4 course special at Outback sounded like heaven. We could relax and enjoy a nice dinner.....that is where this outing just slid off the road.
We were seated and handed menus. There was no mention of the 4 course special anywhere - nothing - nada. The waitress came by and acted clueless so I decided to try to educate her by showing her my iPad with the special documented on the Outback national website. HELLO ..... it is not my job to train their employees. I have personally owned and operated 6 businesses over the past 30 yrs. As a woman, I can sympathize with employees that are trying just to survive the day. She seemed a little rattled but took our order for the special and everything coasted along until the bill was delivered.
Drumroll please - there were multiple overcharges and after we questioned the waitress
the manager shows up at table very defensive, like we were in the wrong. He then proceeded to go into a long rambling presentation, at our table,
on why financially he can not honor national promotions. As I was about to start in on my own personal presentation on good business practices with rule “#1 The customer is always right and never purposely embarrass them in front of other customers”, I noticed my husband giving me the look of “let it go”. At this moment, I started getting flashbacks that this same thing has happened to us at this same restaurant and that is why we have not been back for 5 years. Bottom line - we got the special for the advertised pricing but never, never again.
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