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“good service”

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Quality Inn & Suites
Ranked #5 of 14 Hotels in Springfield
Reviewed 11 January 2017

I stayed there while my wife was having surgery, and the staff went above and beyond to help me out. They made sure that when I had to stay an extra night a room was available. They also kept me informed on how the streets in Eugene where. On Sunday the clerk told me the safest way to get to the hospital in the snow and ice. also I left a memory foam pillow and they called me and held it there until I could pick it up on Monday.

  • Stayed: January 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank tallman48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaina H, General Manager at Quality Inn & Suites, responded to this reviewResponded 12 January 2017

Hi there! Thank you so much for leaving us a review about our team here. I am happy we were able to get your pillow back to you! Our team will always do their best to ensure each guest has a comfortable stay and if they are traveling during stormy weather, we always try to ensure each guest has safe travels. I hope we get to welcome you back again soon!

All The Best,
Alaina Harrison
General Manager
(541) 726-0465

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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36 - 40 of 320 reviews

Reviewed 10 January 2017 via mobile

My family I stayed for a week while dealing with the loss of our grandmother. All the staff made our stay pleasant and where accommodating. Samantha and Laura specially stood out and helped brighten our darkest days. Thank you to all the staff and I look forward to coming back in the summer for my sisters wedding and happier times.

Stayed: January 2017, travelled with family
Thank Georgina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaina H, General Manager at Quality Inn & Suites, responded to this reviewResponded 12 January 2017

Hi Georgina,
Thank you so much for writing such an amazing review about our staff. I am terribly sorry to hear of your grandmother's passing. I am truly happy that Laura and Samantha were able to make your stay and time in the area more enjoyable. I will be sure to share your kind words with both of them. I know we are all looking forward to welcoming you back again when you are traveling into the area for your sisters wedding.
Thank you again!

All The Best,
Alaina Harrison
General Manager
(541) 726-0465

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016

I recently spent 5 nights here because I had no power at home due to an ice storm. I was so grateful to find a place because I had my 3 kitties with me. Some 'pet friendly' places only take dogs, and others will accept one cat, but not three. So I was happy enough to just find a place, but then the staff here at QI were fabulous--so caring and flexible and accommodating. The room was very comfortable and having a fridge and a microwave helped a lot. A special shoot-out to Nico and Wretha, who staffed the front desk during most of my stay.

  • Stayed: December 2016, travelled solo
    • Value
    • Location
    • Service
Thank sooz787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaina H, General Manager at Quality Inn & Suites, responded to this reviewResponded 6 January 2017

Thank you so much for leaving us such a kind review! We are always happy to welcome all pets traveling with their human companions, and we are extra happy we were able to get you all accommodated during the storm we recently experienced. I will be sure to share your kind words with our entire staff and make sure Nico and Wretha hear your shout out as well. Thank you again, and I hope we get the opportunity to welcome you back!

All The Best,
Alaina Harrison
General Manager
(541) 726-0465

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2016 via mobile

I've stayed at the Quality Inn & Suites for 5 nights. I came shortly after an ice storm. Power was out for over 20,000 people. The hotel was completely booked. I cannot believe the wonderful customer service I have received. FYI: They are very pet friendly for 10$ per pet. What a great deal for anyone with animals. All the employees go out of their way to make your stay pleasurable. I would especially like to thank the front desk, Nico, Wretha and Laura for their friendly customer service and Sarah and Becca and Nicole who cleaned my room and Samantha and Becca who served breakfast. I would definitely stay here again. Such a friendly, caring environment. The rooms are not fancy but they're clean and the bed was comfortable. The FREE breakfast was very good. I had egg and cheese omelettes, bacon, sausage, waffles plus water, coffee, tea and hot chocolate are complimentary all day. The location is convenient, parking and Wifi are complementary. I'm not sure how the rest of the world feels, but my main trait in a hotel is their customer service and friendliness. I stayed at a different hotel in Oakland, CA the night before I flew here. The room was more luxurious but the people at the front desk, cleaned my room and fed me breakfast didn't greet me with a friendly smile and make me feel as welcome as the Quality Inn & Suites. I can't wait to go back and stay there again!

Stayed: December 2016, travelled with family
Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2016 via mobile

I frequent this hotel for family visits with Grandma. Wretha is a gracious, efficient night auditor every time. Her smiling face and attention to detail are never failing. I highly recommend this spot

Stayed: December 2016, travelled with family
Thank Mona E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 9 December 2016

Dear Mona E,

We appreciate you taking the time to comment on your recent stay with us. I was thrilled to see that Wretha had such an impact on you. She is an important part to our team and I am glad that you got to experience her excellent service first had. We are always happy to have you, and look forward to your next visit.

At Your Service,
Nico Avila
Guest Services Manager
Quality Inn & Suites
541-246-1645

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Additional Information about Quality Inn & Suites

Address: 3550 Gateway St, I-5 Exit 195A, Springfield, OR 97477-6007
Region: United States > Oregon > Springfield
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Springfield
#4 Business Hotel in Springfield
Price Range: €67 - €121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
Foremerly Travelodge Eugene/Springfield. ... more   less 
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Also Known As:
Quality Hotel Springfield
Quality Inn And Suites
Quality Inn Springfield
Springfield Quality Inn

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