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Reviewed 10 January 2017 via mobile

My family I stayed for a week while dealing with the loss of our grandmother. All the staff made our stay pleasant and where accommodating. Samantha and Laura specially stood out and helped brighten our darkest days. Thank you to all the staff and I look forward to coming back in the summer for my sisters wedding and happier times.

Date of stay: January 2017
Trip type: Travelled with family
Thank Georgina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaina H, General Manager at Quality Inn & Suites, responded to this reviewResponded 12 January 2017

Hi Georgina,
Thank you so much for writing such an amazing review about our staff. I am terribly sorry to hear of your grandmother's passing. I am truly happy that Laura and Samantha were able to make your stay and time in the area more enjoyable. I will be sure to share your kind words with both of them. I know we are all looking forward to welcoming you back again when you are traveling into the area for your sisters wedding.
Thank you again!

All The Best,
Alaina Harrison
General Manager
(541) 726-0465

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016

I recently spent 5 nights here because I had no power at home due to an ice storm. I was so grateful to find a place because I had my 3 kitties with me. Some 'pet friendly' places only take dogs, and others will accept one cat, but not three. So I was happy enough to just find a place, but then the staff here at QI were fabulous--so caring and flexible and accommodating. The room was very comfortable and having a fridge and a microwave helped a lot. A special shoot-out to Nico and Wretha, who staffed the front desk during most of my stay.

Date of stay: December 2016
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank sooz787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaina H, General Manager at Quality Inn & Suites, responded to this reviewResponded 6 January 2017

Thank you so much for leaving us such a kind review! We are always happy to welcome all pets traveling with their human companions, and we are extra happy we were able to get you all accommodated during the storm we recently experienced. I will be sure to share your kind words with our entire staff and make sure Nico and Wretha hear your shout out as well. Thank you again, and I hope we get the opportunity to welcome you back!

All The Best,
Alaina Harrison
General Manager
(541) 726-0465

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2016 via mobile

I've stayed at the Quality Inn & Suites for 5 nights. I came shortly after an ice storm. Power was out for over 20,000 people. The hotel was completely booked. I cannot believe the wonderful customer service I have received. FYI: They are very pet friendly for 10$ per pet. What a great deal for anyone with animals. All the employees go out of their way to make your stay pleasurable. I would especially like to thank the front desk, Nico, Wretha and Laura for their friendly customer service and Sarah and Becca and Nicole who cleaned my room and Samantha and Becca who served breakfast. I would definitely stay here again. Such a friendly, caring environment. The rooms are not fancy but they're clean and the bed was comfortable. The FREE breakfast was very good. I had egg and cheese omelettes, bacon, sausage, waffles plus water, coffee, tea and hot chocolate are complimentary all day. The location is convenient, parking and Wifi are complementary. I'm not sure how the rest of the world feels, but my main trait in a hotel is their customer service and friendliness. I stayed at a different hotel in Oakland, CA the night before I flew here. The room was more luxurious but the people at the front desk, cleaned my room and fed me breakfast didn't greet me with a friendly smile and make me feel as welcome as the Quality Inn & Suites. I can't wait to go back and stay there again!

Date of stay: December 2016
Trip type: Travelled with family
Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2016 via mobile

I frequent this hotel for family visits with Grandma. Wretha is a gracious, efficient night auditor every time. Her smiling face and attention to detail are never failing. I highly recommend this spot

Date of stay: December 2016
Trip type: Travelled with family
Thank Mona E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 9 December 2016

Dear Mona E,

We appreciate you taking the time to comment on your recent stay with us. I was thrilled to see that Wretha had such an impact on you. She is an important part to our team and I am glad that you got to experience her excellent service first had. We are always happy to have you, and look forward to your next visit.

At Your Service,
Nico Avila
Guest Services Manager
Quality Inn & Suites
541-246-1645

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Reviewed 1 December 2016 via mobile

I came in distressed because I had an interview in an hour and needed a quick shower. Maurice was a bright ray of sunshine in my day! Fast efficient and I was in my room. Thank goodness there are people like him who take pride in helping customers out.

Date of stay: December 2016
Trip type: Travelled on business
Thank Karla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alaina H, Front Office Manager at Quality Inn & Suites, responded to this reviewResponded 9 December 2016

Dear Karla G,

Thank you for taking the time out of your day to comment on your recent stay with us. I was particularly happy to see that Maurice stood out so much to you. He is an excellent member of our team and your recognition of the effort he puts into his work means a lot to us. We appreciate your visit and look forward to seeing you again in the future.

At Your Service,
Nico Avila
Guest Services Manager
Quality Inn & Suites
541-246-1645

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