We showed up kind of late on the first (and what turned into only) night of our stay. The parking lot was a mess and packed in ways usually only seen with hotels offering a "Park, Stay, Fly" package.
Our check in process was relatively easy.
When we got to the room we had issues getting the door to open. I had to go back and get the front desk clerk to show us how to open our "sticky" lock.
COVID is an interesting time and we have appreciated seeing how hotels have worked hard to make things work out. I do wish there were more breakfast options beyond a couple of cereal bars, a breakfast sandwich, and some dry cereal.
Upon returning from an appointment, my family told me that over the course of 2 hours they had killed roughly a dozen spiders, three more were crawling on the ceiling, and some weird grasshopper thing was in the bathroom.
Thankfully the staff were all to willing to let us check out and even comp'ed our room. Sadly that doesn't help when I have to take my daughter to the doctor today to handle a possible reaction to a spider bite. Hopefully everything will be ok.

In addition to the insect issue in our room I didn't like how the front door of our room didn't close behind us like at most hotels. Also, the locked door that let you come and go from the outside rooms to the inside of the main hotel would only sometimes require a key to enter.

The beds were ok for a hotel of this class. Could have been in better shape of course, but I've slept on worse over the years.

The front desk staff both in the afternoon and in the morning seemed completely disinterested and almost annoyed by the guests. Very short, curt answers as if they were bothered that we were checking in.

They told us because of covid, that breakfast had changed and we could come down in the morning and get a breakfast sandwich to bring to the room. Then when we went down, around 7:30am they were annoyed and said they were out. Number of guests = number of sandwiches to plan on. It’s not hard to do that.

The hotel is old and dated, but we could handle that — as long as the staff doesn’t act like you are putting them out by showing up.

I have been a fan of HI Express for years but will start choosing another brand. Disappointed very much in this hotel.

Ironically I wrote this review after I received an automatic survey from Holiday Inn Express, however it was blocked as it didn't meet their, "guidelines,"
I thought I'd repost here because everything I said was true and if I'd read this as a potential traveler, I'd rethink my stay. I didn't bring it up initially during my stay since I arrived close to 10pm at night, but I wish I had.

"I stayed here while driving down from Portland to CA. The location was convenient especially since I had my dog with me. However, once I was in the room there were several times I noticed a small bug here and there (an aphid, a spider, ants), which I've never had happen during my previous hotel experiences... Aside from that the room seem relatively clean, but when trying to turn the shower on both at night and again in the morning, the water was cold and never got warm. Also for the breakfast to go, I was told the breakfast sandwiches were being made, however after checking 4x during a 1 hour span before I left for my drive, they were never made. This hotel stay was just OK, but not sure I'd return or recommend it.
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