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Reviews (3,234)
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Traveller rating
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All reviews the pearl great location powell's books continental breakfast whole foods wine reception walking distance older hotel two blocks full kitchen parking garage public transportation living room would definitely stay here again front desk staff visit portland bed was very comfortable
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Reviewed 10 August 2022

The staff were pleasant & helpful, the hotel is, clean, interesting and in a great location!! The lobby cafe was perfect, the rooftop was so so cute and the tacos were great. The art through out the hotel was fun and we enjoyed our time.

Date of stay: August 2022
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1  Thank toninichoel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Mark Spencer Hotel, responded to this reviewResponded 11 August 2022

It is fantastic to read your glowing review, and we thank you for taking the time to write it. We are thrilled that so many aspects of your stay pleased you, including our superior service, cleanliness, range of amenities, and prime location. We love hosting return guests, so please revisit us at Mark Spencer Hotel soon!

General Manager

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Reviewed 10 August 2022

This was a great place to stay in the heart of Portland. We will never stay anywhere else in the area! Close to Pearl district and great little happy hour on the rooftop. Sheets are super soft and the room was very cozy!

Date of stay: August 2022
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Review collected in partnership with this hotel
1  Thank hbartek80
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Mark Spencer Hotel, responded to this reviewResponded 10 August 2022

Our team endeavors to provide our guests with a quality stay and a full-fledged experience, so we're thrilled to see that we could hit all of our marks! We can't wait to see you again at Mark Spencer Hotel, so don't be a stranger!

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Reviewed 7 August 2022

The location is great and the staff are good listeners and caring. Sometimes, the problem is that the guests are sometimes inconsiderate and the noise level can be irritating. I wish guests can remember we are all away from home and treat hotels/motels as their own home and think about their neighbors. Keep noise and excessive jumping and dancing impact those in the lower level. Overall, the staff attentiveness and politeness and kindness compensate for irritable guests and lack of some of the amenities.

Date of stay: August 2022
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
1  Thank Envj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Mark Spencer Hotel, responded to this reviewResponded 8 August 2022

Although our location was perfect for your needs, we apologize for any noise issues during your visit. Please know that our team members are always available to address these issues, and we hope you were able to speak to them about this during your visit. We know that we can do better, and we hope you'll come back and give us another chance at some point in the future.

General Manager

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Reviewed 7 August 2022

Imagine you're going to Portland and your main goal is to visit a bunch of sights, see things, and not have to drive very far to go there. How much will you care about your hotel having an enormous two person shower jacuzzi with personal masseuse and full kitchen at the end of the day?

If the answer is, "I don't think I'd notice that much" then Mark Spencer Hotel is the place for you. The rooms are expensive for what you get but the location is perfect. 1-2 blocks from Powell's, within walking distance to great restaurants, close to Target and Wholefoods if you've forgotten something. For the location and convenience, this would get a 5 star review.

Parking was good. Staff overall were average to below average on our trip. We parked in the parking garage when we first arrived, which apparently you are not supposed to do. The staff spent way too much time focused on this over issuing a parking permit, despite my having called ahead and confirmed with one of the staff members that parking was available and never once being told that I needed to park in the waiting zone at the front and checking in at the front desk first. The confirmation email only states, "Self parking available for additional fee with in and out privilege." Additionally all booking was done through their website, so they had total control over the guest experience.

The room itself was a 4 star room. The bathroom had some minor damage on the inside that was... ok, but didn't affect functionality too much (water damage on the pocket door causing it to swell, baseboard damage, toilet flusher was very loosely attached). The bed had some stains on the bedding that made me wonder about whether it was clean or not, especially since we were warned Housekeeping was not replacing sheets every day of our stay. We found trash from the previous occupants of the room that had not been cleaned up. The rest of it though? Great. There were USB power outlets on the left side, two TV's, the bed was huge and soft, and enough bedding and pillows to be comfortable with well functioning air conditioning. We were in one of the king suites, room 608.

Would I stay at Mark Spencer again? A tough call. I would probably be searching around first and this would be my second or third choice. But I would actually stay there again.

Date of stay: July 2022
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Review collected in partnership with this hotel
1  Thank SneakyDingo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Mark Spencer Hotel, responded to this reviewResponded 8 August 2022

Thank you for taking the time to share your experience. We are thrilled that you enjoyed our convenient location, but we are disappointed to learn that we did not live up to our standards in regard to our accommodations. We strive to go above and beyond to make every stay exceptional and apologize for the issues you found with your room. These things are unacceptable, and we will immediately address them with our maintenance and housekeeping teams. We undoubtedly fell short during your visit, and we will use your comments to ensure we continue to improve in each of these areas. We hope to have the chance to change your lasting impression.

General Manager

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Reviewed 6 August 2022

We chose this fine hotel because of its central location in Portland. The hotel had nice and clean rooms and very friendly service from the staff. The small cafe had a very narrow menu. But maybe it's because the guests use the other breakfast restaurants in the area?

Date of stay: August 2022
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Review collected in partnership with this hotel
1  Thank Lars K. L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at Mark Spencer Hotel, responded to this reviewResponded 7 August 2022

Lars,
Thank you for the excellent rating of your recent stay at Mark Spencer Hotel. We're glad you enjoyed your visit with us and our clean accommodations, convenient downtown location, and friendly staff. Your comments are appreciated as we continually work to improve the menu selections in the Spencer Cafe. Please allow us to host you again when you return to Portland. Familiar faces are a welcome sight, so come back soon!

General Manager

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