The Nines sets the bar for customer care! The prefect location of the hotel in the best shopping area. The luxurious suites and room accomodations. The beauty, artistic designs, and overall ambiance of the Nines are all attributes seldom found in combination in the same hotel. But the Nines does!. I could write a book about it; however, it is by far the high degree of customer care I have not found matched anywhere I have traveled in the US and Europe. From the time we walked in the door until we left, I have never been treated and accomodated with such care as experienced at the Nines. For example, our Concierge, Courtney, gave travel suggestions and arrangement for us on a daily basis. Beyond that, she sought us out daily to give us a big hello, spend time with us just chatting, and ensuring we were enjoying ourselves. It felt as though we were visiting with old friends. Even Mark, our Doorman, started off our trip with great ideas and suggestions for entertainment and restaurants. He personally saw to it that we got in and out of our parking space, safely. With my driving that is not an easy task. He was like a big brother to us throughout our stay!
Here is a perfect example of what I am saying about the outstanding customer care. When we were sitting at the desk checking out of the hotel, the entire staff in the reception area came over to us at once to talk with us before leaving, laugh and joke with us about our shopping sprees, wish us the best, and see us off. I tell you, I felt as though I was leaving home from a wonderful visit with family. I have never seen or experienced this at any hotel before.
Hotel staff members such as Courtney, Leslley, Mark, and Angelica are "national treasures" as far as we are concerned. Having managed operations and supervised numerous staff over my career, it is not hard to spot people who are going beyond what is expected of them. I have never taken time to write a note here about a hotel. I want others to have the same wonderful experience we did. Going to the Nines is the best way to go!!
- Official Description (provided by the hotel):
- Located in the heart of downtown Portland, The Nines, A Luxury Collection Hotel, offers a boutique experience in the Pacific Northwest. We're the perfect starting point for your explorations. ... more less
- Reservation Options:
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- Also Known As:
- The Nines, Portland Hotel Portland
- The Nines Hotel Portland