We were in the first group picked up the day the boat was running late. We have used HCA for several years and Mark has always been on time. We knew there must have been a problem and he would do eveything he could to get to us as soon as possible. We spent the extra hours enjoying the canyon, the weather and and being with friends we don't see very often. When Mark got there he expained that the starter had gone out on the third engine and it takes several hours to fix it. We have been rafting long enough to know that schedules are not always able to be met due to unforseen circumstances. Weather and mechanical problems can cause problems and delays at any time. We allow for that.
I feel HCA runs a very responsible operation and we will continue to use them to shuttle us for our raft trips on the snake.
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