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2 - 7 of 840 reviews
Reviewed 12 October 2020 via mobile

After having stayed in this hotel in the past and had great experiences, this time was MUCH different.
First of all, there was a screen missing from the window, letting massive bugs in. Reported it right away after realizing what was going on, and they said they would fix after we left.
First morning- no hot water. That evening we did have some, and all the faucets had HOT water, so figured it was a fluke, and didn’t say anything. The next morning, even COLDER. And on top of that, the tiles on the floor in the bathroom were coming loose, and two of them were spongy, feeling like you might fall through to the next floor down.
We have family in the area, and stay in Newport often, but WILL NOT be staying here again- would rather be assured of having hot water!
Loved the view here, but if you want any other creature comforts? Go somewhere else.
Reported everything upon checkout, and they said “sorry for your experiences”.

Date of stay: October 2020
Trip type: Travelled with family
Thank carrie9323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2020 via mobile

This hotel used to be a nice place to stay in Newport. It has gone downhill since we were here 4 years ago. The rooms are extremely dated, missing furniture that typically should be in a room (like a nightstand), and filthy. We even had to ask for towels to dry our hands. The bathrooms were moldy with old toilet seats and cracked tiles.
The picturesque views of the ocean are ruined by the filthy and kept windows. And to top everything else off, we didn't see anywhere stating that there was no access to the pool and there was no maid services. We canceled our second night here. I understand the constraints that the government has put us under, however we have traveled all over recently and there is still a certain level of courtesy towards hotel guests in all the other hotels we have stayed in.

Date of stay: August 2020
Trip type: Travelled with family
1  Thank 939mattr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2020

I am sure there will be more to come. Grandson and family are at beach for a birthday week-end. Frequent visitors but first time at Shilo. And last time at Shilo. No A/C in rooms. No balcony. One towel in room. Sat on bed and it collapsed. Rude staff. Sewer pipes leaking into parking garage. Pool closed due to covid.

For starters. More to come. $200 a night for this.

Room tip: Pick another place to stay
Date of stay: August 2020
    • Value
    • Sleep Quality
    • Service
2  Thank Paris030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2020 via mobile

You just might catch covid here they don’t even clean the rooms right! Dirty ! Crappy service! Lazy workers !! Needs lost of TLC cheap owners ! Spend your money elsewhere! No AC ! No hot water ! This place would be nice if they took better care of it!

Date of stay: July 2020
2  Thank Adrizzzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2020 via mobile

Booked the room same day as stay. Things were very quiet due to COVID. Our view on the ocean was beautiful. Beach area great also, large set of steps to get down to beach . Room was clean and roomy and the staff at check in very pleasant.

Date of stay: June 2020
Trip type: Travelled with family
2  Thank LoriW30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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