It is with a heavy heart that I write this review today, as I've loved almost all of my visits to the Painted Lady. Today, however, was sadly different. My mom took me out for a birthday lunch, along with my sister and cousin. We arrived and there was no greeting, but we'd been before, so we sat ourselves and waited. Wendi arrived, quickly greeted us, and told us it would be a few minutes before she could take our order because there was a group who had made reservations for tea. Totally fine. She came to take our order, and three of us wanted to order the chicken curry sandwich. Sadly, we were informed there was only enough for two, so two people in our party had to split. I suppose that was okay, but I kind of felt like something should have been offered in the way of "making it right." It never hurts to go the extra mile to make a customer happy. We also ordered three different kinds of tea. When mine arrived, there was one tea bag to an entire pot of tea. Weak tea is a no-no in my opinion, especially at a tea house. For two dollars a person for tea, there should have AT LEAST been two tea bags. When the food arrived, I was honestly surprised. Like the title of my review says, there has been a decline in the attention to detail. In times past, I'd been nothing but pleased with the food and presentation. This time, in my salad, there were black pieces of rotten lettuce mixed in with fresher lettuce. Highly unappetizing. I took a few bites and left the rest. I don't think anyone else at the table was happy with theirs either. My sandwich arrived and it wasn't overflowing with chicken curry like I remembered. It was good, but inconsistent with times past. Three of us ordered desserts and all of us were happy with those. The bill came to just over $70, which I think was rather high for what we got. Especially when we walked away less than pleased. My hope for the Painted Lady is that it stays in business. It is such a treat to have a place like this. I have loved this place so much, and I now feel torn. I want to return, but I don't want to spend my money here and wind up unhappy. No one does. And it's not just this once. The last time I called to make reservations for Queen's Tea, I told Wendi I wanted to reserve one tea (@ $25) and we would also like to order a lunch entree when we arrived. I was quickly met with the statement that "we don't normally do that." It wasn't in the polite way, as in "we'd love to accommodate you." Maybe you don't normally do that, but there's a better way of dealing with customers. In the end, I reserved two teas. I then felt bad. I felt like I had done something wrong by asking. It kind of upset me. You can't cut corners when running a proper business. Either you are all in, or you're on your way out. It's truly unfortunate because this was one of my favorite places I've ever been. Maybe you should take reservations only.