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Reviewed 12 September 2020

In Talent/Phoenix/Medford area, we had a horrific fire go thru on Sept 8, 2020. We were in evacuation 3 fleeing for our lives with 2 dogs. We had tried 3 other hotels before we got one of the last rooms at Quality Inn. The staff have been wonderful and have gone out of their way to help us. Every one of them. Someone mentioned in another review that the water was cold. Yes, ours was cold too because the dial was put in backwards. Thank you so much for making our stay so pleasant after we went thru such a challenging situation.

Room tip: Restaurant in front and grocery store on the other side.
Date of stay: September 2020
    • Sleep Quality
    • Rooms
    • Service
Thank Seaside706900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, General Manager at Quality Inn & Suites, responded to this reviewResponded 15 September 2020

Seaside706900,

Greetings from Quality Inn & Suites. Thank you for your feedback and kind words regarding the five star service and
accommodations that you received during your most recent stay with us! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team.
We look forward to the next! Have a great day ahead.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2020

Huge room with queen bed, table with 2 chairs, desk a m d great bathroom. Spotlessly clean an well decorated. Great location and stafv...halls well lit and clean. Classy, classy place and great atmosphere and location.

Date of stay: June 2020
Trip type: Travelled as a couple
1  Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, General Manager at Quality Inn & Suites, responded to this reviewResponded 11 June 2020

Linda K,

Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel
so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five
star accommodations and hospitality that we strive to show to each guest, during every stay. We will happily share your comments with our staff and we look forward to seeing you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2020

We were in Room 129, not far from front entrance and breakfast room. This is an "accessible" room. the bed was comfortable. I loved the roomy shower and it had dispensers for body wash, shampoo, and conditioner. The room was spacious and clean. I thought the hotel and room had a little stuffy odor, but not bad, and soon I did not notice it. The hotel is huge. It has been upgraded and renovated. The tile work in the room and throughout the lower story were dynamic, but acceptable and professional. Carpet seemed to be fraying just a little. The refrigerator was bigger than in may places today. Microwave, small but adequate. The room heater/AC fan was QUIET. Same with bathroom exhaust fan. Breakfast included scrambled eggs, sausage, cereals, waffles, toast, pastries, fruit, and other things you would expect in a Choice Hotels service. We had minimal contact with staff, but they were professional. We come this way often, so we will be looking for this place again. It was a little tricky finding it. Cell phone map helped. Fred Meyer is nearby. Shari's Diner is almost on the same campus.

Room tip: We were pleased with 129.
Date of stay: February 2020
    • Value
    • Location
    • Service
Thank gregsD2264JE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, General Manager at Quality Inn & Suites, responded to this reviewResponded 19 February 2020

Hi gregsD2264JE ,

Thank you for letting us know how impressed you were with our shower room, cleanliness and amenities. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

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Reviewed 12 January 2020 via mobile

Drove 24 hours here Friday.No hot water.Front desk said will be fixed in 20 minutes.
went to bed.5am still no hot.today talked to Stephanie front desk about refund adjustment. she told me to get another hotel if not happy. unbelievable. Never again

Date of stay: January 2020
Trip type: Travelled on business
Thank gregclark5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Quality Inn & Suites, responded to this reviewResponded 13 January 2020

gregclark5,

Thank you for letting us know about the inconveniences that you encountered during your
recent stay at our hotel. I do apologize for the issues with the lack of hot water and especially that we were unable to take care of that for you right away. It's our primary goal to ensure that you receive the best lodging experience and we wish to let you know that your voice is extremely important to us. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

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Reviewed 16 November 2019

This place was very nice to stay. Other than an not so friendly staff member when we checked in, everything else was good. The hotel was very crowded with farm workers because it was picking season so participating in the complimentary breakfast was challenging. The room was very spacious and comfortable and quiet after about 9:00. The bed provided a very nice sleep and, although we weren't there to watch television, there were a ton of channels to choose from. The shower was spacious and had great water pressure. Definitely a great option to stay when in the area.

Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
Thank kencatron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina M, Guest Relations Manager at Quality Inn & Suites, responded to this reviewResponded 17 November 2019

kencatron,

I can't begin to tell you how much we enjoyed reading this review and we thank you for your kind words kencatron! We seek to give each guest a very comfortable and accommodating experience and we are
thrilled to hear of our success in this ambition. We look forward to serving you again!

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