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All reviews across the street knight arena room was clean track town pizza place to stay one night stay university
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Reviewed 10 November 2021

I stayed at the Hayward Inn to see Phish directly across the street at Matthew Knight Arena. The hotel was spotless, felt really safe, and the staff was super friendly and had Phish through the speakers the whole time. My only suggestion is that the wifi could be stronger; I had to work during the day and the Internet was spotty.

Date of stay: October 2021
1  Thank professorives
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 September 2021 via mobile

I am SOOOO flippin mad right now! I brought the kids to Eugene for my 17 yr olds birthday and we had a reservation for 2 nights at the Hayward Inn that just opened. When I went to check in and gave my ID, they informed me that they couldnt rent a room to me since my ID still has my Creswell address and you have to live more than 45 miles away to be able to rent a room. I explained that I had gone to the DMV to change my address and the DMV informed me they can no longer issue the paper stickers for address changes so I'm not able to get an address change on the ID unless I play for a new license!! The lady at the hotel desk explained this to the Manager and he would not make an exception not even with an insurance card with my new address or any other proof of address! So now I am in Eugene with no place to stay!Way to go #HaywardInn!!!

Date of stay: September 2021
Trip type: Travelled with family
Thank Becki K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 23 June 2019

I went to visit my son at the University of Oregon and am every happy I chose this hotel. I am gluten free because of allergies and was offered hot and cold gluten free food options at breakfast. The room was quiet, clean, and the beds was very comfortable. My mom is very picky about beds and she also thought the beds were comfortable. All the employees were friendly, helpful, and professional. I will stay in this hotel next time I am in Eugene.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Daydream23538522303
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 June 2019

Didn't realize until my morning shower that the trash had not been emptied from the previous occupants. Reported the discrepancy at checkout and the desk clerk flipped his lid that I he had to handle it. When I commented on his defeatist attitude he called me an a-hole. Great bed, no USB ports.

Date of stay: May 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kevin S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BestWesternEugene, General Manager at Hayward Inn, responded to this reviewResponded 4 June 2019

Kevin,

I am sorry that my staff missed changing out the garbage that was left behind by a previous guest. It behooves me to learn that my night audit person who has been with us for over 31 years directed profanity toward you when you were checking out and letting him know what you had encountered during your stay. This behavior is 100% not acceptable nor indicative of the normal guest services we provide. I will certainly address this incident with him along with the breakfast attendant who was present during your interaction with our front desk agent. Thank you for bringing this to our attention so we can address this matter properly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2019

My stay here was in all ways comfortable . The room was nice, the staff was totally pleasant. The price was resealable. The potatoes at breakfast were over the top. I am not even normally a potato person, but these were totally delicious with perfect seasoning. Next time I am in Eugene you know where to find me!

Date of stay: May 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kathy G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BestWesternEugene, Front Office Manager at Hayward Inn, responded to this reviewResponded 5 June 2019

Thank you for staying at BW Greentree Inn. We know that the little details are what keep our guests coming back, so we are delighted to hear you will be staying with us again to join us for our complimentary hot breakfast -- more importantly, those delicious potatoes.

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