La Quinta rating COULD HAVE BEEN 9/10 rating average, if "NO service for 4 days policy" was not in place.
The location/neighborhood/view in Eugene was great and the look and maintenance of the building was also great.
It is not necessarily bad NOT to have an employee visible to customers and we got used to it after I realized an employee was nearby, but not visible. More
Official Site
Taking safety measures
Expedia.comTaking safety measuresExpedia.comTaking safety measures
Not what I expected for the price. Pool looked like a swamp. Breakfast was all in a crowded room and poor selection. Construction going on next door was an unpleasant wake up call. Not enough parking allocates for the hotel. Great rooms and comfortable beds. Only clean the rooms every 4 days.
Thank you for your feedback Nonaquilts. I apologize for the work crews starting at 8 am. Our hostess works hard to keep our breakfast items fresh and full for our guests and offers trays to those who wish to take their meal to their room. Our team is glad to know you enjoyed a clean, comfortable room, and we hope we can provide a more pleasant experience for you in the future.
Noisy clientele for the entire stay, 6 nights. Indoor pool busy all day during weekdays with rowdy kids and adults. Kids roughhousing in guest rooms until after 10PM. I've never experienced such a noisy hotel, especially during the workweek. Internet bandwidth wad quite poor, resulting in zoom meeting freezes. Rooms were clean and well-maintained. Cleaning and grounds staff always busy. Hotel management need to develop policies regarding noisy clients, perhaps emphasize quiet hours at checkin, especially when kids are involved.
We are grateful for your feedback, Hikergrl2010. Spring Break is always busy at the area's hotels. Our desk staff is happy to intercede and address any disturbance with a guest who is being too noisy. If you or any other visitor feels swimmers are acting unsafely in the pool room, please alert the staff immediately. We try to be aware of the activity in our hotel and appreciate any assistance.
We hope you return to revisit us in Eugene and have a more relaxing experience.
We often stay at La Quinta's partially because of the breakfasts. They have lots of options and the food is good. The beds are fine but the rollaway was uncomfortable. The staff are friendly and helpful. We love the indoor pool and hot tub.
Thank you, Tdean123, for reviewing your visit to the La Quinta in Eugene. I apologize for the lack of comfort in our roll-a-way bed. We will obtain a new mattress for it immediately. We are glad you enjoy staying with our hotel brand, and we hope our team can be of further service to you in the future.
It was a pretty miserable night. Kids were running up and down the hallways until midnight, babies crying in the hallway, etc.
Also the TV was broken and would turn to static in random intervals.
Never going back.
Dyoung218155, Please accept our apologies for the other guests' unruly behavior. Our team is happy to address those issues that make a visit to our hotel uncomfortable. We hope you will reverse your decision not to return and allow us the chance to provide you with the kind of experience our other guests have frequently had in the past.
We needed a hotel for ourselves and our cat during some construction at our home. The manager was facilitative in creating a stay that was affordable and met the hours we needed (8 AM check in). When the contractor delayed the job by a day the hotel staff person was gracious and kind, and found a substitute room for us. The room was very clean (unexpected for a pet room), the internet was fast and consistent, and the furnishings were comfortable. The breakfast included sausage, eggs, waffles, yogurts, muffins and bread, cereals and oatmeal. It was clear that the site was being well maintained. We received a ten minute warning of a fire alarm test, which allowed us to be able to prepare our pet. We plan to look for stays at La Quinta's in the future.
Shoshana K, It was a pleasure to help you when you needed a comfortable home for yourself and your kitty. Thank you for taking the time to rate and review your stay while your house was being worked on, and we are glad we could accommodate you further than planned. Our team takes pride in providing clean, comfortable rooms for guests. We hope we can be of service to you again in the future.
