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6 - 11 of 521 reviews
Reviewed 20 March 2021

Stayed the first day of stsy then traveled by car to our next destination. The liked it so much the first time stayed there again 6 days later. Enjoyed it. Most hotels aren't serving breakfast they provided a sack breakfast that got our day going in the right direction.

Date of stay: March 2021
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Thank jmorro192265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtny Haub, Revenue Management at Phoenix Inn Suites Eugene, responded to this reviewResponded 10 May 2021

Thank you so much for your kind review!

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Reviewed 3 February 2021

short road trip from southern california in order to move grandson into a house off campus
services were set up with covid in mind and we were ok with it, by the end of the week we were all in assisting housekeeping as much as we could do safely

Date of stay: September 2020
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Review collected in partnership with this hotel
Thank HapyTrls1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtny Haub, Revenue Management at Phoenix Inn Suites Eugene, responded to this reviewResponded 8 February 2021

Thank you so much for choosing our hotel during your grandson's move! We really appreciate guests like yourself who understand we are all in this together! We hope to see you soon!

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Reviewed 20 January 2021

We have stayed at Phoenix Inn Suites twice now. The initial observation is that the Inn is inviting and maintained. The staff is pleasant and welcomes the guests, along with making accommodations that are needed. The layout of the rooms are a positive and provided our family with the needed space. There were things that needed to be addressed thought and were not visible to the naked eye. The mattress of the hide-a-bed loveseat had a large stain that appeared to be blood. It needs to be fully replaced. Maintenance needs to be given a work order for the bathroom area. The toilet is not stationary and has come loose from the floor. The showerhead also needs to be tightened or even possibly replaced.

Date of stay: January 2021
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Review collected in partnership with this hotel
Thank 3ufwhwv5g2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtny Haub, Revenue Management at Phoenix Inn Suites Eugene, responded to this reviewResponded 8 February 2021

Hello! Thank you so much for taking the time to write a review. We appreciate your kind comments about our hotel. We do also appreciate being given the opportunity to fix things that were not up to your (or our!) standards. We hope to see you on your next trip to Eugene.

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Reviewed 5 January 2021


Over night lady stuck up lazy rude stayed in back to donher nails check in crew was very nice and on top of it great guy not sure why the lady after them was a snot. Morning was cool they have good bf selection and ask whatbtime u want it

Date of stay: January 2021
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Review collected in partnership with this hotel
1  Thank bggalqf4t5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2021

Rude lazy and disrespectful night clerk. Not at all friendly or kind. After a long night doing the santa claus thing for my grandbabies and having an early christmas morning just wanted to check in and get some sleep. Then came the night clerk FROM HELL the grinch who refused to check my reservation or let me check in, instead I was told I'm sure there are other hotels in town that have a room for you. We dont havecheck inns this late.
However the day clerk was very respectful and kind. She was also very helpful. She gave me the name and phone number and email address to her manager so I could file a formal complaint as well as emailed her manager herself. So because of her I had a great stay at the phoenix inn and suites. I will recommend this hotel to my friends.

Date of stay: December 2020
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Review collected in partnership with this hotel
1  Thank tclark355843
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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