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Traveller rating
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All reviews complimentary breakfast across the street waffles great stay home away from home laundry room breakfast sandwich definitely stay here again within walking distance hotel room convenient location parking lot home2 dishwasher kitchenette university sheets
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Reviewed 2 April 2022 via mobile

Great place to be. Clean and safety environment.
Employees are very friendly and helpful.
The free breakfast is a +, very convenient . The laundry room has free machines use for all guests.
Housekeeping dept. always cleaning all common areas
The facility has security guards services that will make you feel secured. This place has created a family and business environment!!!!
I will recommend this Hotel to any of my coworkers, family and friends.

Date of stay: March 2022
Trip type: Travelled on business
Thank S2785YEmarcoa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Claire Lawless, Marketing at Home2 Suites by Hilton Eugene Downtown University Area, responded to this reviewResponded 4 April 2022

Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2022

My son and I had to head to Eugene for a weekend soccer tournament and booked this hotel based on awesome location and the pool. Also love free parking downtown. It was a great experience (Claudia at front desk was super sweet and helpful). Rooms are nice and clean and basic but all you need and the pool was a hit with my son! He also loved the variety of breakfast items! We had one small issue and management resolved it above and beyond my expectations. All in all, an awesome option for lodging - we will definitely return on future trips to Eugene!

Date of stay: March 2022
    • Value
    • Cleanliness
    • Service
Thank Kimberosie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Claire Lawless, Marketing at Home2 Suites by Hilton Eugene Downtown University Area, responded to this reviewResponded 15 March 2022

Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

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Reviewed 2 March 2022

Our family reserved five rooms over six months ago for one night in September, 2022. Today, we received a call from hotel 'staff' informing us that our reservations have been cancelled. Apparently, we had made fraudulent reservations with a ticket agent who gave us room rates normally offered only to university employees. We were accused of trying to cheat the hotel by a couple of Hilton employees who seriously must have failed the Hilton course in Customer Relations. They were rude, accusatory, unhelpful, and most of all, a black eye on the Hilton brand and name. Five families were involved in this cancelled reservation mess. All five families were Hilton Honors card holders. All five families travel frequently. All five families cut their cards up today. Congratulations, Hilton management. You just lost thousands of dollars in business because two tag teaming flunkies in Eugene, Oregon wouldn't have a clue about customer relations. P.S. I have never been accused of something 'fraudulent' in my entire life. - Sincerely your, Mike and Betty Johnson

Date of stay: October 2021
    • Location
    • Rooms
    • Service
2  Thank Adventurer439197
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 February 2022

Home2 Suites was clean and comfortable. The updates were nice. Parking was easy and the location seemed safe. The bed was comfortable. The breakfast selection was good. The hotel is centrally located and the staff was professional and polite.

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank GMom503
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kerry Schiewek, General Manager at Home2 Suites by Hilton Eugene Downtown University Area, responded to this reviewResponded 7 February 2022

Thank you for choosing to stay with us! We really appreciate the great review. Please come see us again when you return to Eugene.

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Reviewed 10 January 2022

Very conveniently located, breakfast was average, the bathrooms could definitely use upgrading. Quite surprised at the condition of the shower. For a Hilton brand hotel it definitely does not live up to its name.

Date of stay: January 2022
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Home2 Suites by Hilton
Thank h0llydrake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kerry Schiewek, General Manager at Home2 Suites by Hilton Eugene Downtown University Area, responded to this reviewResponded 7 February 2022

Thank you for staying with us. We hope that we will get the chance to welcome you back. We appreciate the feedback regarding the shower and bathroom. We will be focusing our efforts to improve these areas. Thank you again.

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