I stayed there recently and wrote the General Manager about my experience and never heard back from them! Very surprising and very disappointing.
I had the pleasure of staying at your hotel over the eclipse weekend and loved just about everything!! I spent a couple of years planning this trip and booked a room at your hotel 2 years ago! It was well worth it and you deserve all of the raves that you have received over the years. Especially from Tripadvisor. Loved the Cascade Suite and the staff.
Unfortunately, we had a really awful experience on our last day and I feel the need to share some information with you as I am still very upset about the entire incident. I will try to make this as brief as I can.
On Tuesday morning, August 22nd I went downstairs and asked the young woman at the desk to recommend something to do. We wanted to see something scenic. She said terrific and told us the Cascade Lakes would be perfect. She printed out instructions for me using Google Maps.
We took off later that afternoon following the instructions she gave to us. We ended up so lost for hours with no GPS and cell phone service while riding on the tiny back roads that were printed on the instructions she gave us. A truly awful experience and a horrible end to an amazing trip.More
- Free Wifi
- Free Parking