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Reviewed 27 November 2017

Not the best stay... I didn't find the staff impressive. Additionally, this was suppose to be a smoke free hotel. I couldn't tell with how other hotel guest were smoking... I've had better stays at this hotel. What's happened?

  • Stayed: November 2017, travelled with family
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Review collected in partnership with Extended Stay
Thank elizabethcU6022JV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Portland - Beaverton - Eider Court, responded to this reviewResponded 27 November 2017

Thank you for choosing to stay at our hotel. We apologize we did not fully meet your expectation during your stay. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will continue to select us as your hotel of choice so you can see our improvements based on feedback from our guests.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2017

The staff at this Extended Stay America was always friendly and courteous. The hotel is well kept, clean, and comfortable. The facilities are convenient and easy to access. I would highly recommed staying at this hotel!!

Stayed: September 2017, travelled solo
Review collected in partnership with this hotel
Thank houdini_amazing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Portland - Beaverton - Eider Court, responded to this reviewResponded 23 November 2017

Thank you for choosing to stay at Extended Stay America. We are delighted to know you enjoyed your time with us and that our service, as well as facilities, were to your satisfaction. Thanks again for recommending us online, and we look forward to serving you again soon!

Sincerely,
Hotel Management

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Reviewed 22 October 2017

No daily housekeeping, no breakfast. The room had a strong smell. If I needed more towels I would need to ask as well for toilet paper. On the website it stated Free Breakfast. It was a grab and go. Hardly any left. I would not recommend just for $10 more you can get way more for your money

  • Stayed: October 2017, travelled on business
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Review collected in partnership with Extended Stay
Thank bryang719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Portland - Beaverton - Eider Court, responded to this reviewResponded 23 October 2017

Thank you for your staying with us. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at the time of check-in, we are sorry. Your feedback in regard to breakfast will be shared with our food and beverage team. We hope you will give us another chance to serve you better.

Sincerely,
Hotel Management

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Reviewed 21 October 2017

I don’t want to make this a negative so I will stay quiet on this one. Price was good I would definitely pay more to get what I want out of a hotel 40.00 more dollars gets you a nice hotel great breakfast and great customer service.

  • Stayed: October 2017, travelled as a couple
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Review collected in partnership with Extended Stay
1  Thank Scott S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Portland - Beaverton - Eider Court, responded to this reviewResponded 22 October 2017

Scott, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again.

Sincerely,
Hotel Management

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Reviewed 17 October 2017

I enjoyed my short stay at this hotel. The staff was friendly and helpful, the room clean and net. Need to bring your own hand-held mirror and hair dryer, there are none in the room. The hotel accepts pets and is perfectly located about 2 blocks from Banfield Pet Facility and a number of excellent store, shops and great restaurants. I would use this hotel again.

  • Stayed: October 2017, travelled solo
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Review collected in partnership with Extended Stay
Thank ruthf762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Portland - Beaverton - Eider Court, responded to this reviewResponded 19 October 2017

Ruth, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. Please note, bath amenities such as hair-dryers and toiletries are always available and complimentary at the front desk at any time. It was a pleasure to have you as our guest, and we hope to see you again soon.

Sincerely,
Hotel Management

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