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Reviewed 5 September 2017

Beautiful historic hotel in Baker City. Disappointed in room condition. Bathroom sorely lacked towel racks and any luxury feel. Mattress didn't have a mattress pad which was on especially when the smallish sheets came off and there is the mattress. Fire alarms going off one of the evenings we were there. Had "help" with baggage but the person just stood there guarding the rack - think they may have pulled her from the kitchen. Sad - but would not stay there again.

Date of stay: August 2017
Thank KMAAI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeiserGrand, Manager at Geiser Grand Hotel, responded to this reviewResponded 8 February 2018

Thank you for your review, we appreciate your feedback as it helps us to improve for future stays! We strive to find the balance between the historic integrity of the hotel and modern amenities our guests desire. A multimillion dollar investment into new furnishings and a new wing (now under construction), will add another elevator and more amenities. With a small staff , sometimes eager staff may pitch in to help when not fully trained to physically help with baggage, not just the cart; very unusual to not receive full service here.

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Reviewed 27 August 2017 via mobile

This hotel is great place to stay and they have great service and clean comfortable room and the elevator is very nice and they have great food to eat in breakfast lunch and dinner I highly recommend this hotel I give this hotel 5 stars

Date of stay: August 2017
Thank Jonathan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeiserGrand, Manager at Geiser Grand Hotel, responded to this reviewResponded 2 February 2018

Thank you for your kind words, we appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2017 via mobile

Nicely restored historic hotel. We'd have enjoyed staying there, but there was no room. However, dinner was a truly pleasing experience. The service was impeccable, and the food, delicious, and moderately priced. The decor is lovely, vintage, and makes you feel like you've gone back to a more gracious time.

Date of stay: August 2017
Trip type: Travelled as a couple
Thank Steviemb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeiserGrand, Manager at Geiser Grand Hotel, responded to this reviewResponded 2 February 2018

Thank you for your kind words, we appreciate your feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2017

Built originally in 1889 during the gold rush this hotel has great history and housed the cast of "Paint Your Wagon" before closing. The hotel was restored and reopened in 1993 but the restoration was sloppy in close inspection. Hardly worth the $400/night we paid. I expected a complimentary breakfast...routine in most hotels today....but the breakfast was not included. The ambiance was nice but lost a little when the front desk was 'cluttered' with cheap souvenir items. If you're a history enthusiast your may be able to justify a stay. No hooks in the bath for towels or robes and the hot water faucet had obviously been dysfunctional for sometime. Also no fridge or drinks/snacks available in the room. Front desk was polite but not overly friendly.

Room tip: Sound carries so choose the top floor.
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Max_Moore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeiserGrand, Manager at Geiser Grand Hotel, responded to this reviewResponded 8 February 2018

Thank you for your review, we appreciate your feedback as it helps us to improve for future stays! We strive to find the balance between the historic integrity of the hotel and modern amenities our guests desire. Our rates range from $109-$299 depending on the room style and time of year; the only way a guest could pay more is if they were lured to some website that marked up our rates fiercely. We do all we can to guide guests to call us directly, 541 523 1889, where the lowest rates are always found. We do not offer any free food, and have never offered or promoted such. Frig and microwave are available on request. We are proud of our Western Heritage Gift shop showcasing handmade, local artesian and high quality items like Pendleton; it is indeed located in the lobby; sorry that you found it to be a cluttering effect! The restoration of this landmark has won multiple awards for excellence in historic preservation. A multimillion dollar investment into new furnishings and a new wing (now under construction), will add another elevator and more amenities.

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Reviewed 15 August 2017

Geyser hotel is clean, well appointed, and has good food. The hotel has been completely redone and done well. It is in the old town of Baker City which is nice but absolutely dead in the evenings which was fine for us (we are old folks). The food is great in the restaurant of the hotel for reasonable prices, and the bar has some pretty good beer although there is more selection just two blocks away at Barley Browns Pub. The only thing missing is a morning espresso which is my wife favorite.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
Thank moveinon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeiserGrand, Manager at Geiser Grand Hotel, responded to this reviewResponded 2 February 2018

Thank you for your kind words, we appreciate your feedback!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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