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“Great Family Cabin”
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Very good
23 reviews
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Overview
Condo/Apartment -
4 Bedrooms, 5 Bathrooms, Sleeps 18
Broken Bow, McCurtain County, Oklahoma

Reviews from our community

Very good - based on 23 reviews
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Reviews from our community

Date | Rating
  • English first
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Khalid G
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“DO NOT GO THERE”
Reviewed 16 January 2015 for a stay in January 2015
10
people found this review helpful

Never coming back!! We head to broken bow every year for an office retreat and we've always enjoyed it. This time we decided to go with Broken Bow adventures and that was the worst decision we could have made. The grill didn't work, hot tub was filthy (very cloudy water, all sorts of debris in it). Pool table is just for show, can't really play on it, the cues were unusable. The owner was very rude, greeting us by yelling at us for lighting more than 2 pieces of wood for our fire!! (we had 4 pieces lit). The management was watching us the entire time from another cabin close by! It made us feel really uncomfortable. If you have a choice, DO NOT GO THERE. We've been to broken bow quite a few times, and you can find a much better place for a much better price.

Travelling group: Extended Family
Your age range 35-49
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
23 Jan 2015
OWNER’S RESPONSE

Hello our future guests :

"This is one of the most beautiful new luxury cottage in Broken Bow, OK seen in years" as it's termed by our hundreds of guests since last several years. All our previous guests enjoyed this cottage the most & made lots of memories and personally thanked the owners & the site managers for making such wonderful vacation.

Unfortunately sometimes we may deal with some guests, very rarely though, in our cabins who don’t respect our team endeavor & don’t treat our cottages as their own homes. And when we have to charge them to clean up & fix their mess, then they get annoyed and write such reviews which are full of untruth and falsehood, to malign our business.
The owners take great pride in building, maintaining & managing such a wonderful luxurious cottages in Ouachita National Forest, Hochatown, OK on a Hilltop, backing onto a private fishing pond, providing all the greatest amenities, highest standards of vacation living with luxury equipment & appliances which have been always appreciated by all our guests. Anyone can glimpse through our guest book & rate cards at our website or in facebook where our 37,000+ fans are appreciative & excited about our cabins.

After the check-out of this particular group, we couldn’t believe that some people in this world can treat our cabins like this. They left all HVAC heater OFF at the below freezing outside temperature which busted & froze many of our water lines & faucets, every light & fans inside & outside were left ON at check-out. Every exterior doors were left unlocked, the fireplace & BBQ grill they left burning unattended which were really dangerous in a wooden cottage. They clogged all the bathtubs & bathroom sinks with human throw-ups and left it all uncleaned. They didn’t do any of the ‘Check-Out’ tasks that they were supposed to do as per our guest policy. No bedsheets were stripped. No laundry was started. No dishes were cleaned, the gas cooktop & Oven were left filthy. They left all dirty dishes, beer bottles & all kinds of trashes all-over the cabin. The floors are covered in trash and dirt. There were cigarette ends all over the cabin inside & porches outside. They didn’t even remove any trash from the cabin. Many heavy furnitures were moved all over, making scratched on the glossy wood floors. They smoked inside the cabin & on the beds. They burnt 2 rigs of fire woods in just 2 nights stay. Even they created so much of nuisance in the cabin that we got complaints from other cabin managers of neighboring cabins. Also the reported issues in the review are completely false. Now the local law enforcement officials are investigating about them for probable drug use inside the cabin !

Last but not the least, the owners request all our future guests that in case of any inconveniences or if something is found broken or not working, please call the housekeeping manager asap (phone numbers are provided in the cabin & the guest welcome letter) and she will take good care of you, and if still that's not satisfactory, please contact the Cabin Manager (phone numbers are provided in the cabin & the guest welcome letter) who is always committed to provide the best possible vacation experience.

If you still have any concern about this review, let us know, we will provide more information.

Regards
Owner
Broken Bow Adventures Luxury Cabins Rental
(580)306-6114
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phyllis81...
Shawnee, Oklahoma
Level 2 Contributor
5 reviews
“Great Family Cabin”
Reviewed 27 August 2014 for a stay in August 2014

This cabin was beautiful and had lots of sleeping space spread out on three levels. Very nice for a large family group. The decks were also a very nice way to enjoy the beautiful setting in the pines.

Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tori_t2u
Washington State
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“They don't give your money back if you have to cancel”
Reviewed 27 August 2014 for a stay in August 2014
9
people found this review helpful

We had planned a large family reunion and booked the house expecting others in the party to book as well. Less than a week later, the two Oklahoma parties cancelled, and so we called off the reunion as the rest of us live on the West Coast and Oklahoma is a long drive.
It was in January, and Shannan called immediately to cancel our August reservation. They refused to refund the more than $500.00 they required down. They had plenty of time to rebook, but chose to make money for our misfortune. We won't be booking them in the future. Is Goodwill really that expensive?

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanon E
El Reno, Oklahoma
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“I'm too old to sleep on a bunkbed!”
Reviewed 28 June 2014 for a stay in June 2014
1
person found this review helpful

This is the largest cabin in the area I could find for our family of 18. There are 4 bedrooms and the other sleeping quarters consist of fold-out couches and a bunk bed in the game room. There are actually 2 bunk beds, but 1 of them is in an open loft area on the 3rd floor. We all agreed we would have preferred to have both bunk beds in the game room and the extra couch on the 3rd floor. The cabin seems to be fairly new, but there are already signs of deferred maintenance. Nothing serious, just cabinet doors that don't close properly, etc.
If you don't like waking with the sun, call "dibs" on 1 of the main floor bedrooms or the 1 off of the game room. The bedroom and open loft on the top floor both have large un-shaded windows.
Overall, it is a good cabin for large families..........

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: location to lake and other activities
Liked least: size of main living area
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mom2bjb
Frisco, Texas
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Do NOT stay at this home”
Reviewed 11 March 2014 for a stay in March 2014
7
people found this review helpful

This home is beautiful and can sleep many guests, but we encountered problem after problem during our four day stay at Hilltop Green Manor. One of the major issues was discovered when water started streaming from the ceiling onto the middle of the game room floor (lowest level room). We quickly realized this was from a major leak coming from one of the mid level bathtubs. We placed a call to Mr. Kundu, the property manager to inform him of this.

He sent a service person to the home, but upon arrival, the man sent to the house had no idea what the issue was and immediately let us know that he was not a plumber and would not be able to repair this. We again called Mr. Kundu to let him know about this, and we were told that we "have no idea what this service person can do". He was very rude and was quick to turn this issue on us. He was willing to send another person to the home, but the wall would have to be cut into, and he needed one adult to remain at the home during this construction. We let him know this was not possible due to reservations we had made in town already, and he continued to be insulting to us. When we asked instead for a small discount because one of our bathrooms was completely out of service we were told to review the policies of our stay. Sure enough, it is written in the policy that basically anything major can go wrong with the home, and you don't have a leg to stand on.

Our next major issue was when our children discovered wasps inside the home. We looked closely at a window in the third floor loft area and noticed that 9 wasps had just flown in through a small opening. Instead of sealing this window properly, it was literally taped together with masking tape. We again contacted Mr. Kundu, and he did respond by quickly sending a person to treat this issue. Unfortunately, one of the children in our group was stung by one of the wasps.

I understand that things can happen during a stay, but the response from Mr. Kundu was incredibly unprofessional and rude. I asked to speak directly to the owner of the home, and he told me that the owner does not want to speak to guests. After returning home from our trip, we have discovered through county records that Mr. Kundu is in fact the owner of this home and the 2 others he manages.

Other small problems included kitchen lights that did not work (tried changing light bulbs - not effective), dirty dishes, sticky floor in game room, HUGE blood stain on a sheet, etc.

This home has wonderful potential and is in a beautiful location, but as long as Mr. Kundu continues to manage this property, we will never stay in it again or any homes of his. This was the fourth visit to Broken Bow by our group, and we have never had a stay like this.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Great outdoor fire area and hot tub
Liked least: The service was awful
Travelling group: Large Group
Would you recommend this hotel to a friend?   No.
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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