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All reviews within walking distance downtown area great place to stay in town enjoyed our stay would definitely stay here again staff was very friendly nice stay clean rooms hgi phillips accommodations pillows museum microwave elevator
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Reviewed 14 July 2017

This is a very nice place to stay. The only concern was the bed was vey firm. It has an adjustable knob from firm to soft. It never did get soft even after they switched out the controller. Very clean and very friendly staff.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank E6053VFronr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiffany W, General Manager at Hilton Garden Inn Bartlesville, responded to this reviewResponded 18 July 2017

Thank you for staying with us and for taking the time to share your feedback! I am sorry to hear that the adjustable mattress did not function properly during your stay. I hope that this did not keep you from getting a good night's sleep. Please contact me at 918.336.0808 if you would like to discuss your experience with me personally.

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Reviewed 12 July 2017

most enjoyable stay with two adult daughters on our way to the Pioneer Woman in Pawhuska, OK. Could not have asked for anything better. It is located in downtown Bartleville, OK within walking distance to Hideway Pizza and lots of other little trendy places.

Date of stay: July 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank 276mollyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiffany W, General Manager at Hilton Garden Inn Bartlesville, responded to this reviewResponded 14 July 2017

Thank you Molly! I am happy to hear that you had an enjoyable stay with your daughters. It is a pleasure having the opportunity to host visitors of the Pioneer Woman Mercantile, and I am pleased that you were able to take in our beautiful downtown. I hope you will stay with us again soon!

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Reviewed 29 June 2017

My wife, my daughter and my 96 year old mother-in-law visited the Pioneer Woman Mercantile Backery, Deli & General Store in Pawhuska, OK. We choose the Hilton Garden Inn in Bartlesville as our "homebase". It was an excellent choice. The staff was friendly, helpful and courteous. The rooms were clean, spacious and comfortable. Bartlesville and Pawhuska were delightful! I highly recommend the Hilton Garden Inn.

Date of stay: June 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
2  Thank 624glenk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiffany W, General Manager at Hilton Garden Inn Bartlesville, responded to this reviewResponded 5 July 2017

Thank you so much for staying with us and for taking the time to share your feedback! We love that we made a great "home base" for you and your family on your trip! We are happy to hear that you found our staff friendly, helpful and courteous and our rooms clean, spacious, and comfortable! Your kind words are greatly appreciated, and we hope to have the pleasure of hosting your family again in the future.

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Reviewed 28 June 2017

Positives: Clean, comfortable, convenient, classy
Negative: Noisy A/C unit; room temperature hard to control

Bartlesville's Hilton Garden Inn is an very nice hotel that would be a strong competitor in any market. They offer so many positives I have trouble listing them all: amazing citrus cookies served every evening, convenient location, well-kept facilities, reasonable pricing, and more. It's no wonder they're rated "number 1" in Bartlesville.

The lobby is gorgeous, as is the landscaping. Every staff member was cheerful and responsive. We requested an extra set of towels when reserving a room and they gave us two extra sets. The property offers plenty of parking. It's located in a very "walkable" area...several points of interest and some of the best restaurants in town are literally across the street. Elevators functioned flawlessly (even if they were a bit slow).

Room decor was rather basic. That's not to say it was ugly or uncomfortable. It was less "showy" than similar accommodations at competitors in this class, with fewer stylish cues and more practical features. Furnishings were comfortable, lights and fridge and microwave all worked, and the shower had plenty of hot water.

The biggest surprise was the bed. Our room featured an adjustable mattress, the first I've seen in a hotel. It worked quite nicely. Do you prefer a firm bed? No problem. Simply change the switch. Do you sleep better on a soft mattress? You can have that, too!

With one exception, the hotel was extremely quiet! During our visit we saw families from softball teams and folks attending a class reunion, but never heard any undue noise in the hallways or adjacent rooms. Very impressive!

With all these fantastic benefits, why didn't our experience rate a "five"? That's the "one exception..."

At the end of the day, hotels are for sleeping. Even though our room was clean and comfortable and well-supplied, we had difficulty regulating the temperature. The air conditioning unit frequently cut off during the night as it reached the target temperature. Our room became extremely stuffy during these lulls. I often woke up feeling hot, and couldn't return to sleep until the unit started running again.

We first set the temperature to 76 degrees...our temperature at home...but eventually lowered it to 73 then to 68. This forced the unit to run almost continuously and kept the area around the bed more comfortable. However, it made the space closest to the unit quite cold!

Temperature regulation was only part of the problem. Wall-mounted units always generate noise, but this one was louder than usual. In addition to the typical "hum" we're accustomed to, it regularly went through clattering phases.

Occasionally it entered a phase during which it sounded as if a diesel engine was idling outside. I looked out the window on several occasions to make sure there wasn't a truck or train in the vicinity. Nothing. Harmonic vibrations from the unit were the culprit.

Perhaps the stuffiness was a result of our room's location directly over the pool. Heat and humidity from below might have contributed to the heaviness. It may have affected the unit's operation. I don't know "why" we had trouble, I just know "that" the room was hard to keep comfortable.

The Bottom Line -

Despite difficulty adjusting the temperature, we would stay at here again. Every other aspect of the facility was first-rate, and the staff was exceptional. I was extremely impressed with their dedication to excellence, and am confident they'll investigate the temperature control problem. Perhaps it can be solved.

We do hope to return for more sight-seeing in the future. Next time I will request for a room in a different part of the hotel to see if location makes a difference.

Room tip: Request a room away from the pool.
Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank The_Real_Birdcatcher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiffany W, General Manager at Hilton Garden Inn Bartlesville, responded to this reviewResponded 5 July 2017

Thank you for staying with us and for taking the time to share your feedback! We are pleased to hear that overall you had a excellent experience, but are sorry to hear that you had difficulty regulating the temperature of your room and for the noise issues you also encountered. Our maintenance team is working hard to address any rooms that are experiencing this issue to make the necessary repairs. We are happy to hear that this issue will not deter you from staying with us again in the future. Please contact me personally when you are planning your next visit, and I will ensure that you receive our most quiet room. You may reach me at 918.336.0808 or via email at tiffany.wade3@hilton.com.

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Reviewed 28 June 2017

Every thing was Fantastic, the room, the restaurant, the pool, and last but not least, the staff were all wonderful. We would defiantly stay there again if in Bartlesville. I have only have one little picky thing is that the plants by the main entrance needed to be watered very badly I mentioned it Sunday afternoon but on Monday still no water, poor plants ( yes they are real ). The evening meal and breakfast were both very good. We did spend some time in the pool which was super. I may ad that we are both in our late 60's and early 70's and that I am very picky, but your staff did a great job. We plan to use Hilton Garden Inn in our future travels, and keep you updated on our stays at your Inn's. Thanks for asking,

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank britishguy2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tiffany W, General Manager at Hilton Garden Inn Bartlesville, responded to this reviewResponded 5 July 2017

Thank you so much for both your patronage and your feedback: we appreciate both immensely! We love pleasing self proclaimed "picky" travelers; thank you for letting us know that you are and that we did!! We appreciate you reminding us about our plants; our green thumb has been out on vacation. We are so happy to hear that you plan on using Hilton Garden Inns for your future travel and hope to have the pleasure of you staying with us again soon!

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