They were rude from the minute we checked in. Will never use again or recommend to anyone. They double charged us and never refunded like they said they would. The original cashier was the rudest and Ben the manager was not much better
Thank you for taking the time to reach out and inform us about an inaccuracy on your room bill. We understand the inconveniences this can cause. After reviewing your billing, it was discovered you were originally billed as a no show for 8/10 due to a booking error, then arrived on 8/11. The amount that was billed for the no show was adjusted off and was used to cover the room charges for 8/11. The authorization that took place on the 11th will fall off in about two to three business days. We apologize for the difficulties you encountered, but are happy to see the situation has been resolved.
OK , not the best hotel but what they lack in a few things they make up in others.
None of the outlets in our room worked , so we used the bathroom for cell phone chargers and coffee making. However Brandon at the Front Desk made our trip so enjoyable with tips on where to go ( first time in Toledo) and how to get there we were impressed. First time in Toledo and this location was perfect for walking to Promenade Park and other places we visited, View of the Maumee was beautiful, beds were clean and comfortable. I would stay there again for sure
Great location near the river walk, parks, ball park, and hockey stadium. Comfy bed! Great pillows! Very clean room! TV could be updated. Spacious room. Elevator rattled a bit. Would stay here again..
Our first weekend stay in Toledo. The hotel’s location was ideal for Jeep Fest and they offered a great event rate AND graciously accommodated our request for adjoining rooms. The staff is very friendly. Parking is convenient and very reasonably priced. The property needs an update-the rooms were clean but show their mileage. The breakfast buffet was passable...