I have been to Dexter's a handful of times. The food was always delicious, well priced and on time. The last visit was a train wreck disaster. Before I begin I would just like to Praise whatever power allowed me to keep my cool the entire duration of our visit. We arrived at 8:30 pm, we waited our turn to order, the woman at the counter was obviously new and flustered but she took our order(they were out of quite a few things) and I sat down. After sitting for about 3 minutes, they tried to give me someone elses food, and I told them "that's not my order". Almost an hour later the woman who took my order came up to me and asked, "did you finish placing your order?" holding the order pad in her hand. She proceeded to tell me that she didn't give it to the kitchen because she didn't know I was done placing my order. I was so shocked by her question, my anger malfunctioned and I just said "yes, I was done placing my order".
At some point in all of this a friendly Jamaican man named Dexter introduced himself and attempted to explain the confusion. He sold the place 2 years ago and was there that night helping the new owner and his inexperienced even-newer staff.
My mother asked me to write down our order on a piece of paper and total it up just in case they wanted to charge us wrong. She has a 6'th sense about these things. I wrote down the order on a piece of paper and added up the bill. Thirty minutes after the woman supposedly put the order in to the kitchen, Dexter approached me with another man, whom I later found out was from the kitchen, and asked what we ordered. I showed him my paper with 2 orders of fried chicken, 1 curry goat,1 curry chicken , and 2 orders of festival. The man from the kitchen asked if he could take the paper and I should have just said, “no more, this is beyond ridiculous, get it from the girl that took my order” It was past 10pm. Anger malfunction again, I said yes. Obviously the girl never gave it to him. 20 minutes later I see the guy from the kitchen whispering to Dexter and Dexter comes over to us and says no festival, and I said ok, and he sort of looked at me like I know you have been here a long time, his eyes almost invited me to leave but I repeated, It's okay.
Dexter sat down and said he was going to leave but he would wait until we got our food, they were just dropping the fried chicken at that moment. How nice of him to do that for us, because it was way beyond the timeframe of reasonable service. He walked away and I re-wrote our order and totaled it again.
Dexter came back and said, “I was going to wait for you to get your order but I just found out that they had to go out to the store and get the fried chicken spices so it’s going to take longer than I expected, so I have to leave”. There is only so much Dexter can do to save the sinking ship—he is no longer captain. I thanked him for mediating between the kitchen and customer and say goodbye to him. After he left, the food came in about 40 minutes.
Went up to the counter, had my credit card in hand, expected a bill of $39.00 or $38.96 if they used the menu price. The woman tells me it’s $41 and when I said, “no, it’s not,” the guy from the kitchen was there to quickly jump in and explain, “It’s only a few pennies off because we round $8.99 to $9, it’s only a few pennies off”. They even showed me 41 on their calculator. I turned to my mother who was still sitting and whisper loudly, “they’re trying to overcharge us” and I was giving her a quizzical look like, “how in the world did you know they were going to try this!?” After seeing that the girl at the counter does know how to use a calculator, the bill came to $38.96. I put my credit card away because at some point people become too inept and too untrustworthy to handle personal information. Paid with cash. She didn’t want to give me my pennies even though she put $38.96 into her cash register. Clearly they stop caring how off the till is when they are getting an extra $2-3 on every order.
I neglected to mention that when we were waiting in line to order, there was a woman receiving her food who had the angriest sound in her voice and was treating the staff like garbage. They tried to give her the wrong food that had been sitting on the rack since before she got there instead of the one that was made for her order, and she just gave them 100% of her mind in a very angry fashion. I now realize that I was just coming in on the tail end of her experience and there is no way that was the first mistake that was made. I judged her at first for losing her cool, but now I realize she was totally entitled to stomping her feet and screaming.
There are so many things wrong with the way this place is run that I can’t see how it will continue to stay in business. The extra dot (instead of one) is because the food is actually good, although I should take it back because half the stuff on the menu isn't available.
My advice is, arrive around 2:30-3:00 pm and you may have your food by dinner.