At 8:30 PM the night before an early morning flight to take my daughter to college I got a call from Matthew Filkins, the hotel operations supervisor, saying that our room was no longer available for the 1st night of our stay. He offered to reserve us a room at a nearby hotel with abysmal reviews that showed photographs of people with bed bug bites! I spent the entire evening until 2 AM trying to find another hotel during the busy school move-in week and pleading for help from Marriott's corporate office -- to no avail. Finally, in the morning on the way to the airport in a taxi stuffed with duffel bags I made one last call to the hotel. I asked to speak to the top manager and he said he had a room for us.
What can I say. It was an appalling experience. We now stay at the Doubletree in Newark, OH. The customer service there is fabulous!More
- 1 (855) 605-0318
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- Free parking