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6 - 11 of 83 reviews
Reviewed 16 November 2017

Overall the staff was nice and helpful, if not for the discounted rate we wouldn't choose to stay here again due to the obvious smoking many occupants must have been doing on the second floor. My non-smoking room had a previous occupant that had been smoking. Very aggravating stay for me physically because of this.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank anthonybR962ZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this reviewResponded 17 November 2017

Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2017 via mobile

Had stayed here for 4 weeks. Just opposite to K Mart which is a very big store and Penn Station Sandwhich, shops and restaurents are close by. Nice service, well organized rooms.
Booking.com had offered nice discount.
Close to strongs ville which has a huge wallmart.

Stayed: April 2017, travelled on business
Thank 421darshanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this reviewResponded 12 November 2017

Thank you for the kind words regarding your month-long stay at our hotel. We are delighted to read we exceeded your expectations and that our location was perfect for your needs. Reviews such as yours mean a lot! Thanks again, we look forward to welcoming you back to Extended Stay America.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 September 2017

I was a bit concerned based on some of the reviews when we booked 3 rooms using priceline but our stay turned out to be fine. Good location, near some good parks, restaurants and grocery stores. It seemed odd that there were no dishes in the room and we had to request the set at the front desk. Breakfast is grab and go with Coffee and muffins. Overall good stay for the price we paid. We would stay again.

Room Tip: Good grocery store in that area for your Kitchen
  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank javaidiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this reviewResponded 13 September 2017

Javaid, thank you for being our guest. It’s a pleasure knowing you liked our location and the value we offer. However, we are disappointed to know that you were not pleased with our hotel’s policy in regard to the kitchenware. We look forward to welcoming you and your family back soon.

Sincerely,
General Manager

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Reviewed 9 August 2017

Very clean compared to other hotels near by. TV channel selection not the greatest but was good enough for a 1 night stay (we have little kids and only 1/38 channels geared towards them). Kitchen was a nice option and we would have used it more if we had stayed longer. Beds are above average, pillows are average. Bathroom and kitchen were very clean. Very close proximity to multiple restaurants, and shopping options., some even within walking distance.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank D3050APtoddb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this reviewResponded 13 October 2017

Thank you for your stay at Extended Stay America and for taking the time to review our hotel. We are happy to know that you liked our well-kept property and convenient location which was perfect for your needs. Thanks again for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in the future.

Sincerely,
Hotel Management

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Reviewed 6 August 2017

Filthy stove and refrigerator. Microwave doesn't work. Dirty shower curtains. Don't honor coupons to give discounts on room rates. Price of room go up every day. No air conditioning in hallway on the third floor. No air conditioning on the elevator.

  • Stayed: July 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Melody R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Cleveland - Middleburg Heights, responded to this reviewResponded 7 August 2017

Melody, I apologize for the disappointing stay you had with us. We are sorry for the inconvenience caused with our amenities and regret the same. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our engineering and maintenance departments are being followed. Please visit us again so we can restore your faith in our hotel and provide you with the experience you should always expect from us.

Sincerely,
General Manager

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