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Reviewed 10 June 2018 via mobile

Absolutely appalling treatment from one of the staff on our first day at Peirmont Retreat. My partner and I went for a drive to Swansea and apon our return we thought we'd take the driveway to the left (about 50 meters from the reception) thinking that there might be some nice views up on the hill that way and already knowing the road returns to the main road that we were originally on. So we get approximately halfway up the hill only to be approached by a man walking hastily towards our car in the middle of the road with a smug look on his face leaving behind (assuming) his wife, child and two dogs and spitting out the following... "are you lost?" Was his first question. Our answer was "no we aren't lost we are on our way back to the retreat" the next words out of his arrogant mouth was "this is a private road you're not allowed up here, can you turn around and go back" now at this stage we thought we'd gone up a wrong driveway and this arrogant guy might be a resident around here that's sick of people coming up the wrong driveway. So after this guy marking a big deal that we weren't welcome here and that we should turn around and go back the way we came we tought okay we'll do a u-turn on the spot and go back down the other driveway... anyway he waved us through and said just go down the hill and leave though the way we were originally going in the first place (not even taking into consideration that we might actually be paying guests at the retreat) Well the whole ordeal put a sour taste in our mouth about the whole place but we just gave him the benefit of the doubt that he was a resident (or maybe had mental issues) so just let it go... So we spend two days in total at the retreat and on our departure we are there paying the bill and who happens to walk out of the kitchen with some plates of food? That's right the same arrogant Frenchman that told us to turn around and go back the way we came. I was so angry to find out that this guy is a part of your establishment and was so full of anger from the way he spoke down to us I couldn't even say to him "wtf was all that about the other day, do you think you're above the rest do you?" And then you have the audacity to say "I hope you have a lovely day" as we were walking out of the place. I hope you're readying this review right now and feel good about yourself because I'm going to post this comment to as many social media sites etc. as possible... I have traveled the world over and have stayed in many hotels and never in my life have I been disrespected by someone like you. And if you're a customer reading this review I hope you think twice before staying at Piermont Retreat, there's better elsewhere.

Date of stay: June 2018
Trip type: Travelled as a couple
5  Thank Lance J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan M, Manager at Piermont Retreat, responded to this reviewResponded 15 June 2018

Thank you for your very valuable comments.
Your review brings up a very important health and safety issue to us and most importantly to the review readers.
First of all, thank you for your concerns about my mental health, it has been pretty stable and positive so far.

As you were found venturing around in your car on off roads, which are clearly marked as private roads, I had to step in to prevent an accident from happening. The road you were driving on had severe damages due to recent bad weather and heavy rain fall and a very steep hill going straight down to the creek. The area gets muddy and you could have easily got stuck or lose control of your car.

Our guests' safety is our main focus and I do apologise if I came across "arrogant" but I was certainly being assertive trying to protect you, your wife and your car.

You do a very good job at painting a very dramatic picture of what could have had, indeed, a dramatic ending. I am proud to have preventing this from happening no matter how resentful this makes you feel.

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Reviewed 10 June 2018 via mobile

We just had one night in a suite which was immaculate, comfortable and quiet.
A large spa bath with beach views.
Easy excess to a lovely beach and a moonlight stroll through the property to Piermont Restaurant which was beautiful. Get up at sunrise and snap the wonderful views over the beach from the bathroom window or balcony.Very private from surrounding cottages.
Wish we could have stayed longer.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank 978retab
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan M, Manager at Piermont Retreat, responded to this reviewResponded 15 June 2018

Thank-You Reta B! Thank-you for appreciating our beautiful spot! Hope to see you again one day soon!

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Reviewed 25 May 2018

On our way from Launceston to Hobart, we stayed at Piermont Retreat for one night as it is about halfway down the road if you take the East Coast route. Sitting on the edge of a bay, this expansive retreat has a great view afforded by most of the cottages scattered on the property. The main building serves as a reception and dining room where breakfast, lunch, and dinner are served.

Our Spa Suite was spacious, clean, and elegantly furnished. The bathroom has a picturesque view of the sea through its large frame windows. There is also a balcony with sunbeds, although when we were there autumn already started and it was too cold and windy to sit outside. Likewise, it was too chilly to use the pool (unheated) or have a dip in the sea. The beach is a bit rocky, so it's only good for some walking.

The on-site Homestead restaurant offers fine dining showcasing some Tasmanian produce. Most guests would have dinner here, as it takes some time to drive to town (Swansea). The food had good quality but not that exciting (my main and entree looked almost the same, just different meat). I was disappointed that the lavender ice cream wasn't available as dessert, and I had to settle for a rather boring chocolate trifle.

In the colder months, prices are significantly lower but we still paid $415 for the night's accommodation, and breakfast was not included (you'd have to pay an extra $30 per person). Add to this the dinner bill that's almost $200 for two, and we got the biggest daily spend in our Tasmanian trip. Which is OK for a one-time experience, but I'm just not sure that the value matches the price tag.

Date of stay: April 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank SpiceNSpruce
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan M, Manager at Piermont Retreat, responded to this reviewResponded 15 June 2018

Thank-you for your kind review. We are pleased you enjoyed your stay with us!

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Reviewed 21 May 2018

We had a superb stay at the Piermont and would like to thank all the team for making our stay such a memorable one. I did read other reviews and was concerned when booking, but touching base with Naomi and Laurent meant that my fears weren't necessary. We booked a Honeymoon Spa Studio (cottage 7) and it was exactly as described/pictured on their website. The setting for this retreat is magnificent, with sea views and greenery all around. We were fortunate not to see many other guests, so our dining experience was fantastic as well, it felt like we almost had the place to ourselves! The retreat is about 40mins to Freycinet, but coming back from a wet walk and sitting by the fire was just what we wanted. We didn't realize there is a pool and tennis court, and along with the sea, we'll almost certainly be returning in the summer. Breakfast prices are fairly hefty, but we couldn't stop taking pictures of the views. We loved the decor of the restaurant, and really loved the cottage we stayed in, just perfect. Thanks again for an incredible weekend!

Room tip: Cottage 7 was as per the website.
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank TheSunToucher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan M, Manager at Piermont Retreat, responded to this reviewResponded 15 June 2018

Thank-you for taking the time to write your review and addressing your original concerns! This is really appreciated and kind of you!
We hope to have you back again one day!

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Reviewed 9 May 2018

Beware of the TripAdvisor community for what people are saying. We stayed in the Honeymoon cottage that was very dated. Based on the reviews on tripadvisor I had phoned up in advance to find out if the rooms had been renovated and was informed that they all had been except a few which did not include our room type. Our room looked liked it had not been updated in the last five to ten years. I do admit the view is amazing along with the beach out the front but considering the price point of $400ish a night I expected a huge amount more. Spa bath did not look like it was that clean with the titles having a build of mold to add to the 'rustic charm'. The spa bath was pretty small and you would struggle to have a couple both be able to get beneath the water in it. I did use the resort facilities for the Kayaks which was very nice but was informed at the front desk that life jackets would be in the boat shed which they were not. It is the small things that this place could do a huge amount better considering the price point. Recommend staying at nicer airbnb instead for the same money which would deliver more space, new facilities and a view just as good - I just wish we had done that instead instead of listening to the front desk of Piermont. Will not be back.

Room tip: Honeymoon cottage has a better view on the ocean but just choice a Airbnb instead which will be better and cheaper.
Date of stay: May 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank danielsP5961CW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Juan M, Manager at Piermont Retreat, responded to this reviewResponded 15 June 2018

Hi Daniel S,
Thank-you for your review. I apologise the cottage wasn't what you were expecting.

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