Despite the menu stating 'Nut Free' on many of their dishes, the staff at Croydon could not guarantee the meals were nut free and hence I could not eat at this restaurant.
Restaurants and takeaways across Europe are required by law to tell customers if their food contains ingredients known to trigger allergies.
Surly if your menu clearly has :Nut Free; stated on it, I would expect to be able to eat this meal at Roosters, but the staff could not comprehend, that by saying ' they cant guarantee the meal is not nut free', is actually a contradiction to what they have on their menu. The staff found it very difficult to see my point of view and they were not at all helpful.
If allergy advice is not clearly given, the Food Standards Agency says there need to be clear signs about where it can be obtained.
Lindsey McManus, from Allergy UK, said: "We hope that restaurants will see the advantage of going this extra mile as it offers huge benefits to the allergic customer and this will only encourage business.
The staff at croydon Roosters were not prepared to 'going this extra mile'
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