The village and Castle Inn buildings are delightful and a lovely place to visit. However its not possible to recommend the food or the service provided which is well below standard.
The Sunday roast beef was tough, breakfast was a shambles with no fruit, no brown bread and black pudding, limited milk supplied etc all of which was on the menu. On the second morning no lids on the tea pots as they couldn't be located! The breakfast area was not set up at 8.30am. Our twin room over the kitchen was of a good standard and no problem however room service had been forgotten and beds left unmade, no tea milk replacements provided or bathroom cleaned. The carpet on the staircase leading to the room was filthy. At the bottom of the staircase where the kitchen was located were stacked over flow items and rubbish from the kitchen. This is simply unacceptable. The door leading into the kitchen was dirty and staff often seen outside the exit fire door smoking and cigarette butts left on the floor. We are well travelled friends who often use Travel Zoo offers but this was the poorest standard of any venue so far encountered.I only wish I had taken photos.
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