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“I had an awesome stay the customer service is second to none!”

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Holiday Inn Hemel Hempstead M1, Jct.8
Ranked #6 of 11 Hotels in Hemel Hempstead
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“I had an awesome stay the customer service is second to none!”
Reviewed 4 March 2012

I went to the hotel for a weekend of eating rest and relaxation.I was extremely impressed by the staff especially jo on reception. The entire team were very welcoming it was like home from home. We had a good rate in an excutive room we had complimentary snacks and items in our room. The spa and gym were a nice addition. After we checked out we were allowed to use the facilities we watched football in the lounge and saw Liverpool win the carling cup. Not once did the staff make our stay uncomfortable but ensured we had the best service this included the gym staff restaurant staff, bar and reception staff. We would definitely stay again. The breakfast was great. Our only negative was dinner but again the staff handled this well and refunded us to ensure we were not dissatisfied. We would definitely stay there again excellent value for money and awesome location!
Grace and kas from Essex

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank atereg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 15 March 2012
Dear Grace and Kas

Thank you so much for your lovely comments! I really appreciate that you took the time to write this review, I will share your comments with the team.

We hope to welcome you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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603 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Swedish first
  • Any
English first
Lincoln, United Kingdom
Level Contributor
91 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 23 February 2012

I have used this hotel a few times now and each time is pretty much the same. The staff are friendly and the hotel is quite big. There is plenty of parking but non-residents use this as well when they use the gym, so if you arrive anywhere between 18.30 and 21.00 you could struggle to park. The rooms are a bit dated but comfortable nontheless. The restaurant food is good and the breakfasts are too. All in all, not bad and I would stay again.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chri55ie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 1 March 2012
Thank you very much for your comments about your stay. I am glad that my team looked after you and you enjoyed the facilities.

We are in the process of painting the bedrooms and the lobby area, so this will freshen up the hotel. I look forward to welcoming you back to the Holiday Inn Hemel Hempstead very soon .
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'oop north near lancashire
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 February 2012

Had a weekend stay at the HI Hemel Hempsted recently. The hotel is really only accessed by car or taxi as it is on a dual carriageway close to the M1 (and someway out of HH town centre). The hotel is quite dated and tired but the staff are friendly and accommodating Our rate plan was good value and as we only using the hotel to stay overnight whilst visiting friends it met our needs. it is perhaps worth staying here if you are travelling north or south along the m1/m25 and need to break your journey otherwise there are nicer hotels in the chain in the outer london area.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blackpoolwhenimsixty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 17 February 2012
Many thanks for the positive comments regarding my team.

We are in the process of re decorating the bedrooms at the moment and have recently re decorated the lobby area, so the hotel is looking fresher and more up todate.

I hope to welcome you back very soon.
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Leek, United Kingdom
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 31 December 2011

We have just got back from a two night, buy one get one free, break. Hotel was fine, Father & Son used pool, said it was small but great. Room was a bit tired (229) but OK, it all just lacked a little something but OK if it was just a base. We were in fact celebrating my ?0 birthday, all booked last minute, didn't want a fuss but thought it would be nice to go away as a family. My goodness, the biggest shock was when we paid for the one breakfast we took at the hotel, it costs £14.95 per person (kids free). Apparently as we checked in the receptionist told us we should have been offered the chance to purchase a voucher @ £9.50 when we asked if it could be adjusted it was too late. Maybe it was because we were on reduced rate. You have been warned. There is a BP station next door with M&S food, plus it does coffee/breakfast baps etc.... Don't think we will be back.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Macs007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 5 January 2012
Many thanks for writing your comments. We encourage feedback so that we can improve what we do and the service we offer.

I am sorry you were not offered the breakfast voucher, this is to encourage guests to pre book breakfast, I will ensure re training is completed for this.

All rooms are being re painted at the moment, which will refresh and brighten our rooms, as we have taken on board guests comments.

I hope that you will use the hotel again in the future and look forward to welcoming you back.
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Edinburgh, United Kingdom
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 21 December 2011

This Holiday Inn is by the motorway, and the restaurant is good.

Sadly, I have now run out of the positives for it.

The public areas are tired and need refurbishment, wall decor scraped and carpets needing cleaned.

Our room was small though well appointed. However, we could hear every single word said next door when the woman there was on the phone, so were well aware that we too were overheard.

One to avoid, sadly.

Room Tip: Go somewhere else
See more room tips
  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CMEmbra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jill W, General Manager at Holiday Inn Hemel Hempstead M1, Jct.8, responded to this review, 5 January 2012
Thank you for your comments, it is important to receive feedback to that we can improve our facilities and service where we are able to.

We are in the process of decorating the bedrooms and public areas to brighten and freshen our facilities, as I appreciate your comments.

I hope that you will have the chance of staying at the hotel again in the future to see the changes we are making.

Once again, many thanks for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hemel Hempstead M1, Jct.8

Property: Holiday Inn Hemel Hempstead M1, Jct.8
Address: Breakspear Way, Hemel Hempstead HP2 4UA, England
Phone Number:
Region: United Kingdom > England > Hertfordshire > Hemel Hempstead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Hemel Hempstead
#3 Romantic Hotel in Hemel Hempstead
#5 Business Hotel in Hemel Hempstead
Price Range (Based on Average Rates): €
Hotel Class:3 star — Holiday Inn Hemel Hempstead M1, Jct.8 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Holiday Inn Hemel Hempstead M1 J8 is in the perfect location for business and leisure guests. The hotel is easily accessible from M1 & M25 motorways and just 1 mile from The Snow Centre, 8 miles from Luton Airport, 21 miles from Heathrow Airport 19 miles from Wembley Stadium. Getting into London is easy as the hotel is just 10 minutes from Hemel train station with direct services into London Euston. Holiday Inn Hemel Hempstead combines an excellent range of facilities with 144 air-conditioned bedrooms, including 19 Executive Rooms along with family and accessible rooms. The hotel also offers a Spirit Health Club with indoor swimming pool, jacuzzi, sauna, steam room, fitness gym and health and beauty products & treatments. The hotel has conference and banqueting facilities that are a perfect venue for any occasion. These rooms all feature natural daylight, high speed internet connections and Starbucks Coffee. The Holiday Inn Hemel Hempstead offers 3 dining options; Traders restaurant, Lounge Bar and 24 hour room service. Here at Hemel Hempstead, we are proud to welcome families so why not take advantage of our Kids Stay & Eat Free offer! The hotel is just 11 miles from Whipsnade Zoo, 27 miles from Woburn Safari Park and just 1 mile from the Snow Centre. A perfect way to keep those little ones amused! ... more   less 
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Also Known As:
Holiday Inn Hemel Hempstead m1 j8 Hotel Hemel Hempstead
Hemel Hempstead Holiday Inn
Holiday Inn Hemel Hempstead M1, Jct.8

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