We visited The Glasshouse for dinner on a weekday evening. It was my first visit, but my wife had eaten there on many occasions some years back, soon after it had opened for business. I mention that because the first thing she said when we went to the buffet was that the selection was less and the presentation not as good as it was when she used to eat there. But, in no way was it the equivalent of a Toby carvery or Harvester, as has been mentioned in previous reviews.
From the moment we walked in, the welcome, service, attentiveness and assistance we received from the restaurant manager and the two table attendants, Benjamin and Korina, was outstanding. A wonderful example of top level, friendly, smiling service without being too familiar or intrusive.
The quality of the food was excellent and for me, the selection was sufficient, but no more than that. I had expected some rather more adventurous choices.
Whether, or not one would consider the price expensive must depend on the value you place on an absolutely first class environment and the option to stuff yourself with as much as you can eat; an option we noticed that was taken up by many diners. But for sure, the drinks are pricey, to a level I find difficult to justify. We were offered a bottle of still water and I didn't expect to be charged £5.50 for that. We were not offered tap water that we later saw at several tables. The cheapest red wine was around the £30 mark and the Merlot we chose (at £32) was OK but no better that that we have had at around half that price elsewhere.
So, a very nice mixed bag at a lovely location where staff members we had not previously met smiled and said goodnight as we walked out.
I wonder, is it this good on a busy weekend?