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Premier Inn Thurrock West Hotel
Ranked #2 of 3 Hotels in West Thurrock
Reviewed 21 August 2017

i have just got back from a weekend here and ive stayed at lots of premier inns across the county for years ths one has its usual great standard of staff who are really good however room 258 was the one i was in be prepared for a very long walk for me over 191 paces on top of that none of the rooms in this hotel do window open and air con apparently in every room however even if u switch this off on the wall it still hums all night really affected by slepe its a shame really as i usually do sleep well in premier inns but not this time the hotel is attached to a restaurant called thyme small menu sligtly limited choice but was well cookoed and was hot

Room Tip: dont choose 258 such a long walk
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  • Stayed: August 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank CARINGANDY007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 - 66 of 807 reviews

Reviewed 16 August 2017 via mobile

We've just returned home after a 2 night stay at the recently refurbished Premier Inn in West Thurrock.

We stayed in room 18, a family room on the ground floor. No complaints at all. The room was a great size, immaculately clean and very comfy beds !

Breakfast was excellent and great value. No issues with parking and we were back and forth to the hotel at different times of the day.

A huge thank you to the staff, especially at the main reception desk who were super friendly and helpful.

This will definitely be our new base when visiting family in the area.

Stayed: August 2017, travelled with family
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017 via mobile

Me and my boyfriend booked this hotel for a weekend away at a festival. It was everything we were looking for and needed, comfortable bed and room, good size, desk and cupboards/draws, a good size tv, coffee and tea making station, clean bathroom etc. The cleanliness is always a big concern for me in hotel rooms and I was pleasantly surprised after reading some of the reviews prior to our visit. It was everything we needed and could've wanted and we both said how much we enjoyed our room and weekend, and are already planning on coming back! Thank you for our stay. :)

Stayed: May 2017, travelled with friends
Thank Charlotte C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

Bed was very uncomfortable and there was no air conditioning we was given a fan but woke in the night both sweating. The food was awful at breakfast we had pre paid before Even arriving at the hotel and wished we hadn't as we paid nearly 20 pounds just to eat toast nothing was cooked properly and the items stated on the menu wasn't there. Tables hadn't been cleared so fly's was buzzing every where it was just very poor. Poor quality food and poor hygiene.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank karislisaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Premier Inn Team at Premier Inn Thurrock West Hotel, responded to this reviewResponded 19 July 2017

Hi Karis,

Thank you for your review.

It's unfortunate to hear that you were disappointed with your recent stay at the Thurrock West hotel. I'm sorry that you found the bed to be uncomfortable as well as no air conditioning in your room. I can understand this would be unpleasant.

Our beds are provided by the award winning Hypnos, so this shouldn't be the case. I have requested for the beds to be quality checked. I have also requested for the air conditioning facilities to be checked and repaired/replaced where necessary.

I'm sorry that the fan didn't help to ease the heat and disturbed your sleep. I also apologise for the poor service provided in Thyme Restaurant during breakfast. It's a shame to hear that food was not prepared properly and items from the menu were missing. I was also concerned to read the level of cleanliness.

This is certainly not what we would expect for our guests and your feedback has been passed on to the Hotel Management Team for the necessary improvement to be made.

Your feedback is much appreciated as it enables us to provide a better service going forward.

Kind Regards,

Sharelle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2017

Great staff who were very helpful, courteous and efficient. The room was very clean and the, included, breakfast was as good as any multiple star hotel that I have stayed at. Building work goin on around the area but not the fault of the hotel.

  • Stayed: May 2017, travelled on business
    • Value
    • Rooms
    • Service
1  Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn Thurrock West Hotel

Address: Stonehouse Lane, West Thurrock, Thurrock RM19 1NS, England
Region: United Kingdom > England > Essex > Thurrock > West Thurrock
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in West Thurrock
Price Range: €50 - €84 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Thurrock West Hotel 3*
Number of rooms: 161
Official Description (provided by the hotel):
A shopper's paradise - just a short drive from both intu Lakeside and Bluewater shopping centres ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Thurrock West Hotel West Thurrock, Essex

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