We stayed the first weekend after the renovation and probably experienced both the best and the worst of this property.
We liked the food, the decor, the endless comfy lounge spaces and the quirky modern British style fusing lovely old architectural details with bright designer touches - this is not a crusty heritage hotel but lives up to the standards of the best boutique hotels I've enjoyed around the world -I can see that some of the old guard who've reviewed it already are unhappy with the changes. Each to their own I guess, I loved it.
The whole property was overheated on the first night and an extractor fan outside the window of room seven spoiled my ability to get the temperature right - unless that's sorted I'd avoid the room altogether - (it has only a shower, no bath in any case) but night two they moved us to a gorgeous room at the front with sun streaming in and a sofa area where I lounged with the paper and my Nespresso.
The warmth of the rooms was more than matched by the warmth of welcome - as a veteran of over 1000 nights away from home I've seldom met such a bright and friendly bunch of staff who made us feel genuinely welcomed. The restaurant is still finding its feet, particularly at breakfast, personally I struggle to remain cheery in the face of a half hour wait for a bowl of porridge at that time of day. I'd rather less 'fabulous' but faster. I'm sure they'll sort that out. For me, the sign of good service is how they respond to a 'problem' and they sorted my room-temperature complaint with immediate efficient charm.
In summary, if you're looking for traditional stiff-shirt style, look elsewhere, but if you want a contemporary, special, enveloping cosy experience, you can sink as I did into the embrace of their feathery beds with a sigh and a smile.
- Official Description (provided by the hotel):
- More than just a hotel, we aim to bring you the ultimate Adnams and Southwold experience. Whether you’re seeking an indulgent escape, an insight into the crafts of brewing and distilling or a wholesome wellness break, we are ready to welcome you. With Adnams brewery and distillery right on your doorstep, you can be immersed in the wonderful world of beer and spirits, or you can explore Southwold and the stunning countryside surrounding it. Our butlers ensure that you don’t need to lift a finger, they can arrange everything for you from a gin and tonic on arrival to organising some of the best local activities. The Swan is a beautiful place to enjoy, whether it’s for a quick coffee, tasty lunch, a special dinner or a relaxing week away. ... more less
- Also Known As:
- Swan Southwold
- Swan Hotel Southwold
- Hotel Southwold Swan
- The Swan Southwold, Suffolk