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All reviews badminton court family room play area amazing hotel wifi connection room service main market front office complimentary breakfast breakfast spread last moment service provided nice view nice room recommend this hotel pleasant stay wooden flooring
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Reviewed 19 July 2018 via mobile

Awesome property with beautiful scenic views.Its build at the most appropriate location.All the rooms have balcony which makes it perfect
Theres a Spa too which has really good therapies.Kavya the therapist really knows her work well and is extremly poliet.She knows all the pressure points for giving us the perfect relaxation.
Just one small advise and suggestion please increase the menu and Chinese Starters are eaten with Sweer Chilli Sauce which was unavailable.
Thanks Kavya and Summit Team for a wonderful stay

Stayed: July 2018, travelled with friends
Thank avinash a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Barsana Resort & Spa, responded to this reviewResponded 21 July 2018

Dear Guest,

Namaste!

Thank you taking the time to share your recent experience at Summit Hotels and Resorts.

It brought immense pleasure in all of us to know that you had a fantastic stay with us and every moment spend was a moment to cherish. Summit Hotels and Resorts endeavors at delivering Exceptional Value, Exceptional Services to all its esteemed guests and your review definitely have made us realize that we are moving on a right track and are able to adhere to the values of the company. We Thank you for our kind words of appreciation regarding the services and the team in particular Ms. Kavya was very delighted to hear your compliments in regards to her assistance.

We value all of our guests’ feedback as it is essential to the improvement of our service standards at the hotel.

It was a pleasure to be at your service and we look forward to the opportunity of serving you again.

Yours in Hospitality,
Nikhil Basnet
Unit Manager
Summit Barsana Resort and spa
Reservations: +918388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018

The hotel has two units.One is main building and other is cottage area.We stayed in the family room which is in 2nd floor of main building.
1.The property is in an excellent location far from the crowd of Kalimpong! This hotel is around 15 min walk from the city center.
2.Decoration of hotel lounge is good, clean.
3. It has a nice sit out garden.
4.The view from the garden and room is nice as you can see kanchenjunga peaks.
5.The hotel has gym which is next to the garden.
6.The hotel also has car parking space
7.Hotel offers good Wi-Fi connection.
8.Room is spacious and clean.

9.Bathroom is average not clean enough
10.Food quality is Poor.
11. The quality of service needs tremendous improvement.In our room they provide two cups though it is Family room.So we request them to provide us 2 more ups.They informed that they do provide but the won't.

Room Tip: Stayed in main building
  • Stayed: July 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Amrita P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Barsana Resort & Spa, responded to this reviewResponded 6 August 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback.

Happy to know that Summit Hotels was associated in making your stay a memorable one. It is our utmost focus in the Summit Group to provide our guests with personalized services & facilities which meets high standards of hospitality & services. It is heartening to know that you enjoyed your stay with us and the services and facilities extended by my team during your visit to the hotel exceeded your expectations. We are really grateful for such a wonderful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality & services. We are ever indebted to you for your kind words regrading the location, rooms, views and all the facilities & hospitality provided to you by us.

I, understand that you had certain expectations when you were planning your stay at Summit Hotels & I sincerely apologize for not being able to meet your expectations. As,a team we always endeavor to create bespoke and memorable holidays for all our guests. Each element of the resort is important to us as it contributes to a guest's stay at Summit Hotels. Clearly we fell short on the parameters you mentioned were not able to create a complete experience for you consequently. The above area of improvement that you have mentioned will be taken care of in an immediate manner. Please be assured that when you return you will find that the Summit Hotels has bettered its ability to focus on each & every detail of a guest experience. We truly value your patronage & look forward to welcoming you back to the Summit Hotels soon.

Yours in Hospitality,
Nikhil Basnet
Unit Manager
Summit Barsana Resort & Spa
Reservations: +918388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2018 via mobile

) Hotel is situated At a Nice location surrounded with Mountains Each balcony attached with rooms gives the stunning view of mountains .
)Usp is Spacious balcony with sitting arrangement facing towards Mountains so u can enjoy evening snacks and morning tea with family .I used to sit hours in balcony even in night seeing the mountains with sparkling lights as stars .
) Morning breakfast which is complementary which is decent .
) There is nice small park if sky is clear you can have view of kaṅchanjhungha .
Overall Go for it .You can stay in the hotels for 2 days without doing anything just looking at the mountains if u love the mountains .

Stayed: July 2018, travelled with family
Thank AlokPratapS4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Barsana Resort & Spa, responded to this reviewResponded 16 July 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback.

It is heartening to know that you enjoyed your stay with us and the services and facilities extended by my team during your visit to the hotel exceeded your expectations. We are really grateful for such a wonderful feedback. Comments such as these always encourage us in enhancing our efforts to provide the best in hospitality & service. We are pleased to know you enjoyed and I must say that the views, location and the wonderful spacious balcony are indeed major USP's of the property.

We believe it is always the small things that make a work of difference & it pleases me to read that you have carried back a piece of us in your hearts. It is gratifying to receive feedback such as yours which demonstrates that we are moving in the right direction and upholding to value envisioned by our group. We truly value your patronage & look forward to welcoming you back to the Summit Hotels soon.

Yours in Hospitality,
Nikhil Basnet
Unit Manager
Summit Barsana Resort & Spa
Reservations: +918388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2018

I have travelled to North east part of India in month of May and Jun 2018. I visited Darjling, Pelling, Gangtok and I Kalimpong. I stayed at all places with Summit group of Hotel of properties
: I stayed in this property with my family i.e 2 adult and 2 kids. I stayed family room. Rooms are big clean. There are cottages also in this property. This property also had kid play area. Little far from market area. Food was good.

Stayed: June 2018
Thank Arun S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Barsana Resort & Spa, responded to this reviewResponded 4 July 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback.

It is heartening to know that Summit Hotels was associated in making your stay a memorable one. Thank you for your gracious compliments about the rooms, comfortable beds, helpful & courteous staffs. It is our utmost focus in the Summit Group to provide our guests with personalized services & facilities which meets high standards of hospitality.

Our staffs is our biggest assets. I am so happy to hear that you found our staff warm & friendly. We are truly fortunate to have such an amazing team. Thank you once again for your gracious reviews and we hope that our distinctive services will tempt you to return & stay at one of the many excellent Summit Hotels & Resorts in the future.

Yours in Hospitality,
Nikhil Basnet
Unit Manager
Summit Barsana Resorts and spa
Reservations: +918388877888
info@summithotels.in

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

Good place
But at evening time their were lot of mosquitos in lawn area.
Dinner was good but the brekfast was not upto the mark.
Deluxe rooms were very nice and even the cleanliness was proper.
Good place to be at.
Must visit

Stayed: June 2018, travelled with family
Thank kamall156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deepshikha-DS, Manager at Summit Barsana Resort & Spa, responded to this reviewResponded 25 June 2018

Dear Guest,

Namaste!

Thank you for staying at Summit Hotels & Resorts and for your valuable feedback.

Happy to know that Summit Hotels & Resorts was associated in making your stay a memorable one. It is our utmost focus in the Summit Group to provide our guests with personalized services & facilities which meets high standards of hospitality. I am glad that you like our spacious & comfortable rooms, food served at the restaurant.

Your area of concern will be taken in a serious manner and will be looked into it. Feedback is a gift and your kind words are highly appreciated. We truly value your patronage & look forward to welcoming you back to the Summit Hotels soon.

Yours in Hospitality,
Nikhil Basnet
Unit Manager
Summit Barsana Resort & Spa
Reservations: +918388877888
info@summithotels.in

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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