Desk clerk rude, not friendly or helpful when it was learned there was a mistake made in reservations. Desk clerk did not wear a mask but other employees did. Room assigned was not cleaned, bed not made, dirty towels still in room. 2nd room assigned also with dirty bathroom. This hotel is as bad as a 1960s era Motel 6.
Booking.com
Booking.com
Booking.com
Taking safety measures
Five minutes from the “horseshoe”. Very convenient location. Clean rooms, clean hotel and friendly staff. And yes they all wore masks. Restaurant on the site has good food. The bread is hands down the best. When I’m back to visit my kid at OSU, I’ll be staying here again.
Stopped in Columbus for a one day getaway and chose this location. New property, very clean and stylish. Nice ambiance, very inviting. Friendly staff. Limited services due to the current situation, however, went above and beyond to accommodate our needs.
I stayed at the hotel for 5 days the second week it was open. At that time all employees, except the cleaning staff, were wearing masks. There was plexiglass and the employees worked hard, with limited number to make drinks, bring up towels and leave them at my door, etc. Looking at the rating below, I hope that they can continue, as they did in the first weeks, to wear masks. This was my number one concern, as my son had surgery at OSU. Beds, cleanliness of my room was amazing. The staff, was safe, while I was there, and were more than accommodating.
The hotel itself is fine: It's only a few weeks old, and beds are comfortable. I am currently staying at the hotel, though, and what I find appalling is that almost no staff members are wearing masks. At the front desk, agents step around from the plexiglass shields, not wearing masks, and hand you keys, making it impossible to socially distance. Housekeepers don't wear masks, either. Step off an elevator and encounter a staff member? They'll likely be mask-less, as well. It's crazy to think that one of the simplest ways of protecting guests and colleagues isn't being followed. Marriott can boast all it wants about its so-called "commitment to cleanliness," but simply having employees wear face coverings would go so much further.
