I stayed at this hotel for one night with my family before an early morning flight out of Columbus. The hotel and room were very clean and you could tell they were following all current Covid protocols. We stayed in a one bedroom suite, which was perfect for a family of four. It’s only a four minute drive to the airport so this will surely be our hotel of choice anytime we may fly out early from Columbus.

If you are traveling during this pandemic, I highly recommend NOT staying at this hotel. I am writing this review as a CURRENT guest. Though Hilton hotels seems to be working diligently to pretend they are being cautious in this time, this establishment at least is not following the face covering guidelines for both staff and enforcing it with patrons. I do not feel comfortable here and the lack of measures they are using to enforce safety. For the 4 staff members I have directly interacted with, 3 of them did not have their masks pulled over their nose and mouth ( though they wore them as chin straps). People congregate both in the lobby and at breakfast without masks and no one is asked to put a mask on. The cleaning staff seem to be taking precautions but by how the hotel is run, I doubt the cleanliness and assume people are taking shortcuts as they are with the Ohio guidelines. I am traveling to this area to take my grandmother to medical appointments and I regret staying here. Look elsewhere for the time being. I’m hopeful Hilton will take steps to take their customers’ health into consideration but for now, shame on them.

Absolutely nothing went right with this stay.

No crib as requested. When one was brought it was simply left with the person saying "I don't know how to set this up".

No snacks in the room though I paid for a premiere room which supposedly came with an "extended snack bar".

Chicken quesadilla delivered by room service even though we had a long conversation about needing a vegetarian option. That was after four calls back and forth as room service refused to pick up the phone and then continuously took orders for things that couldn't prepare.

Finally, the room itself was hardly worth the money paid for it. Uncomfortable bed, broken appliances and shoddy construction. Add to that I was charged $20 more than the confirmed price when I reserved the room and you have the reason for my one star.

It was the first time I had stayed at an embassy suites in over a decade. It will be the last time for at least that long again. Do better, Hilton.

On the upside, the people (aside from the crib deliverer) were cheerful and helpful.