We generally have a high regard for this chain so we were disappointed. Here is the good and bad
Extremely friendly staff that treats you like family. The managers are all warm and friendly and handle all requests to your satisfaction. I also thought the fitness center was decent with big towels. I also liked the 2 pm check out time extended to me.
- Only valet parking at $ 18.- daily. Best bet is to get a 7 day parking pass for garage # 1. This cost $ 30. Two blocks walking is not a problem for us.
- The building is getting warn down and needs retooling. The toilet broke down 3 times and the refrigerator leaked on the floor. The carpeting has stains and the cocktail table in LR was in bad shape.
- The A/C did not work well and the control is in a very bad location behind a lamp.
- The self serve laundromat was very expensive and only 2 machines working.
- Breakfast is extra and I found the dishes were often dirty.
My suggestion to readers is to go to the Holiday Inn next door which was newer and much cheaper. This means an extra 75 yard walk to the Cleveland Clinic, but you have use of the parking lot next door on weekends.
- Official Description (provided by the hotel):
- InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more less
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- Also Known As:
- Intercontinental Hotel Cleveland
- Intercontinental Cleveland
- InterContinental Suites Hotel Cleveland Ohio