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“VERY Satisfied during my 5 night stay”

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InterContinental Suites Hotel Cleveland
Ranked #17 of 38 Hotels in Cleveland
GreenLeadersBronze level
Reviewed 3 September 2017

Overall excellent experience. Very attentive service from the car park valet, to front desk, to restaurant. The room was clean, modern, and comfortable. Proximity to hospital was excellent! I will stay here again if I need to go back to Cleveland Clinic.

Room Tip: We stayed in the 1BR suite which was very spacious and well laid-out.
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  • Stayed: August 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Gregory G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherice H, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this reviewResponded 5 September 2017

Dear Gregory G

Thank you for taking some time to post an online review of your stay with our InterContinental Suites Hotel Cleveland. We are happy that you appreciated the attention you received from our staff and the modernity and comfort of our rooms. It is great to hear that you will stay with us again and we look forward to welcoming you upon your return.

Warm Regards,
Sherice Holmes
Administrative Assistant to the Hotel Manager

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45 - 49 of 569 reviews

Reviewed 3 September 2017

We were in town visiting a family member at the Cleveland Clinic. We prepaid for a suite for 4 days, 5 nights. It was pretty pricey at over $170/night. We could have gone to Holiday Inn next door (which I was tempted to do) but opted for this hotel because of the suite layout. Sadly, that was the best pro for staying here. Also, our PRE-PAID suite room was given away before we checked in. The hotel host did give us free breakfast the next day and promised to change our room the next day. Here's our experience:

PRO - suite layout with living area, large bathroom space, friendly staff, room was cleaned very well, WIFI was free, literally across the street from the Cleveland Clinic

CON - paper thin walls (we heard EVERYTHING from doors opening to people dropping things), mold in grout in the bathtub, no free breakfast, everything seemed outdated, carpets didn't feel too clean, no fan in bathroom, bed is uncomfortable, $18/day for valet which service can be slow sometimes and it was just a hassle to have to wait for your car every single time

Again, not terrible but at $170/night --- you did not get what you paid for. We've stayed at nicer luxury hotels for a much more affordable price!

Room Tip: Do NOT choose room 420. Right under and over maintenance rooms. You will hear creeking doors open an...
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  • Stayed: September 2017, travelled with family
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    • Sleep Quality
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1  Thank andreaylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mnd227, Manager at InterContinental Suites Hotel Cleveland, responded to this reviewResponded 7 September 2017

Dear andreaylo,

Let me start by apologizing that your time with us was less than pleasant and that you did not perceive value for your stay. I would love to speak with you regarding the issues you endured, at your convenience. Please give me a call at 216-707-4200. I humbly await your call and again I apologize for the inconveniences you experienced.

Sincerely,
Moussa Ndiaye
Hotel Manager

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Reviewed 2 September 2017

We stayed at the hotel during four-days while my husband was being evaluated by the Cleveland Clinic. The hotel is extremely comfortable: rooms are spacious, and service is both competent and friendly. We stayed on the club floor, where the extra price includes breakfast, all-day coffee, cocktails and hors d'oeuvres in the evening, and a comfortable lounge area -- a most welcome amenity. Club hostess Antoinette Peterson is an especially kind and welcoming presence there. My husband was using a wheelchair, and the skybridge offered convenient direct access to the Cleveland Clinic.

  • Stayed: August 2017, travelled on business
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Thank Kate0838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris L, Executive Assistant Manager at InterContinental Cleveland at InterContinental Suites Hotel Cleveland, responded to this reviewResponded 7 September 2017

Dear Kate0838,

Thank you for staying recently at the InterContinental Cleveland, and for taking the time to post a review regarding your stay on TripAdvisor. We are delighted that you and your husband were able to find the care and comfort at our hotel that you were looking for, and that you enjoyed our Club Lounge on the 14th Floor and the service provided there. I appreciate as well you recognizing Antoinette for her warm and welcoming service. She is truly a remarkable colleague whom sets the example for the rest of our team of caregivers to follow. Thank you again for your wonderful feedback, and we look forward to welcoming you back the next time your travels take you to Cleveland.

All the best,

Chris Lee
Executive Assistant Manager
InterContinental Cleveland

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Reviewed 2 September 2017

We've been to Cleveland Clinic many times and stayed at many places--all of which were fine--but none that compared to this hotel. The air was fresh, the place spotless, food served that was delicious and beautifully prepared as well as healthy. The rooms were quiet, spacious, flexible for various needs, sensitive to a guest's different needs. Staff wasn't just courteous but unusually responsive to a visitor's needs too. A+ from here.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank jillcO6194PX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherice H, Administrative Assistant to the Hotel Manager at InterContinental Suites Hotel Cleveland, responded to this reviewResponded 5 September 2017

Dear jillcO6194PX,

It is wonderful to know that you found our InterContinental Suites Hotel to be an extraordinary place to stay. My team will be truly touched by your gracious remarks and I thank you on their behalf for sharing this review publicly. I hope that you will be back to see us soon so that we may provide you with another five-star experience.

Warm Regards,
Sherice Holmes
Administrative Assistant to the Hotel Manager

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Reviewed 31 August 2017

Everyone....from the hotel's greeters, parking staff, Front Office Team, restaurant employees, shuttle drivers, housekeepers, & Concierge were polite, friendly, helpful, and most gracious in providing a relaxing & worry-free stay during what could be a stressful time when dealing with medical issues.

My husband had 2 days of appointments at the Cleveland Clinic. We were granted a special patient rate and the "Value" below, is marked based on that. The InterContinental Suites Hotel was within walking distance of CC or a quick shuttle ride in the rain. Shuttle service began in the wee morning hours and our drivers were always helpful & courteous getting guests to their appointments on time.

The guestroom was a generous size, comfortable bed (new mattress), convenient double-sided desk, a small fridge held Little Italy leftovers and the microwave warmed them for another round of goodness. A Keurig provided a caffeine (or decaf) start to the day. The bathroom had several "grab bars" throughout for ease of guests/patients. We were fortunate to have a corner room & a nice view.

The free shuttle service not only provides trips to the various medical buildings of the Cleveland Clinic Main Campus, but also to Cleveland's world-famous museums. Little Italy & University Circle Uptown are a short 2 miles from the hotel. You'll find fabulous restaurants, quaint shops, & even a few bigger stores in these neighborhoods. (Be sure to stop by Mitchell's Ice Cream in UCU. The Sea Salt Caramel is my favorite!) Downtown Cleveland is 4 miles away, as is the Playhouse Square. The area has some nice diversions which provide a bit of peace & comfort & a welcomed glass of wine.

My husband & I are most appreciative of the kindness extended to us by the InterContinental Suites Hotel staff during our stay. Thank YOU!

Room Tip: 24 hr. access to guest laundry on the 2nd floor is especially helpful for families with long hospita...
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  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LeAnnNap-town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherice H, Administrative Assistant to the Hotel manager at InterContinental Suites Hotel Cleveland, responded to this reviewResponded 1 September 2017

Dear LeAnnNap-town,

We are humbled and honored by your review. It is wonderful to learn that every staff member with whom you interacted treated you with care and kindness. I will share your remarks with my entire team so that they may be encouraged to continue providing exceptional hospitality for our guests. It is also great to know that you had an opportunity to explore the wonders of our city and we thank you for sharing this information publicly. To learn that our facilities and amenities made your stay that much more comfortable is wonderful and we hope that you will remember us when planning your future Cleveland trips. Again, thank you so much for your review! We look forward to welcoming you back with us.

Warm Regards,
Sherice Holmes
Administrative Assistant to the Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Suites Hotel Cleveland

Address: 8800 Euclid Ave, Cleveland, OH 44106-2038
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Cleveland
#8 Luxury Hotel in Cleveland
#11 Romantic Hotel in Cleveland
#14 Business Hotel in Cleveland
Price Range: €118 - €186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — InterContinental Suites Hotel Cleveland 4*
Number of rooms: 162
Official Description (provided by the hotel):
InterContinental Suites Hotel Cleveland, the region's only "wellness focused" all-suite hotel, is conveniently located right on the Cleveland Clinic campus. An oasis for guests to relax, rejuvenate and improve their overall mental and physical well-being, yet close to the city's most prominent attractions such as the Rock and Roll Hall of Fame and Museum, Cleveland Museum of Art and Cleveland Botanical Garden. From the moment you arrive you'll feel the warmth and comfort of a hotel and staff that are focused on assisting you reach your goal of wellness and good health. ... more   less 
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Also Known As:
Intercontinental Hotel Cleveland
Intercontinental Cleveland
InterContinental Suites Hotel Cleveland Ohio

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