We stayed at this hotel for the USA High School Hockey National tournament last week. We did not have a choice. The hotel was assigned w the tournament. This is the WORST doubletree or Hilton property I have ever experienced. We had to call daily to request towels. Housekeeping picked up our dirty towels daily but never replaced them. 4 days we called for towels. The 5th they didn't even clean our room so we had to call for all services. 2 times we had to call for toilet paper because it was not replaced during housekeeping even after we notified them we were out. The temperature in the room would not go below 73 no matter how we tried to adjust so we were forced to open the window nightly.
The breakfast buffet that was included for our teenage hockey players was a joke. Every day they ran out of food, never served fruit or yogurt or waffles, just rubber eggs that the teen boys rejected. We tried room service and were told that they did not have any of the items on the menu from our room. They brought a different menu for us to order from after I ask how do we know what you have? We received our order after 45 min. It was completely wrong and we had to call and request it be removed from our bill.
When I complained to the front desk about the housekeeping, they tried to offer me free cookies as an apology. They give you free cookies anyway. Finally they gave us a one night discount for our troubles. However our complaints did not improve the service For the remainder of our stay.
Also our room did not have a microwave, which it was suppose to have. All of our teammates rooms had microwaves.
Housekeeping started knocking loudly on doors at 8 am to clean and even if you had your do not disturb sign out you could here them up and down the halls banging loudly, which is ironic since they did not clean rooms well.
We will never stay here again for any reason.
- Official Description (provided by the hotel):
- Come enjoy Cleveland, Ohio and the Hilton Cleveland East Beachwood Hotel in Beachwood, Ohio. With 404 recently renovated rooms, large event facilities, and indoor and outdoor pools, we are a perfect choice for all! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Ebookers, 5viajes2012 S.L. and HotelQuickly so you can book your DoubleTree Cleveland East/Beachwood reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Cleveland East/Beachwood Hotel Beachwood
- Hilton Beachwood
- Beachwood Hilton