Where to start? We did have a good welcome on arrival and the man who showed us to our room was friendly. The room wasn't bad, although the en suite was rather small, and the shower leaked, leaving water between the bath and the toilet. The room was on the front of the property, so it got pretty noisy with lots of customers sitting outside, but we expected this. However, the following morning we were woken by a brewery lorry reversing below our window, followed by the bin men, then a guy with a leaf blower in the car park. All this started before 8am (breakfast started at 8.30 and ended at 9.30). Surely the leaf blower could have been used once the guests had checked out? I wouldn't recommend the food at The Scotsman's Pack (although the wine, beer and gin we had was good). We wanted an evening meal and there was a special menu for the Bank Holiday. There was a disappointing choice, particularly for my husband, who doesn't eat beef, lamb or fancy sauces. For an ordinary pub, the food was terribly overpriced and not at all good value for money. I was surprised to see 'vegetarian sausage and mash with onion gravy' on the main menu. Why vegetarian sausage? I asked the waiter if I could have ordinary sausages and he said I could. However, when my meal came, it was a child's portion (actually a child would probably have wanted more on the plate). There was one small sausage, a dollop of mash and a tablespoonful of peas. I told the guy who'd shown us to our room earlier and he apologised, saying there must have been a mistake in the kitchen, because they were so busy. He didn't offer me another meal and said he'd only charge me the price of the children's meal (£5!!), but gave me a large glass of wine on the house. I was left hungry. We didn't bother with a dessert, because we heard the people on the table behind complain about the long wait they'd had for theirs. My husband had the gammon, egg and chips. The chips looked as if they'd been cooked in old fat, were soggy and a bit burnt. He said the gammon was tender (it was... I had to have some of his, because I was still hungry!). We went to another pub in the village, then returned to The Scotsman for the last couple of drinks. We sat outside near the patio area, which was lovely. However, we found the lady behind the bar very stand-offish and not at all friendly. It doesn't cost much to smile at customers when serving them. The worst experience of all was breakfast the following morning. My husband had the full English breakfast and I chose the 'bacon butty'. The quality of the ingredients was poor. The bacon was smoked and streaky, but worst of all cold. There's nothing worse than cold bacon in a sandwich! The granary bread on the sandwich was stale and one slice undoubtedly came from the end of the loaf. I left most of it. My husband said his plate was cold, the baked beans were stone cold, they'd run out of mushrooms and the egg was runny, when he'd asked for it to be cooked hard. The sausages were inedible. They were those horrible cheap sausages with more rusk than meat. The only thing hot on the plate was the tomato. The toast was also cold. We both had a pot of tea, but there was only one teabag in each pot and the teabags must have also been budget brand, because the tea was so weak, you couldn't taste it. It's the first time ever we've walked out of the breakfast room in a hotel without eating the food (and we stay in a lot of hotels!). We noticed a smell of stale smoke on the landing each time we came out of our room. The wifi didn't work properly either. When we checked out, we heard another guest complaining that the toilet in their en suite didn't flush properly and her husband had to put his hand in the cistern to get it to work. This is probably one of the worst, if not the worst, hotel we've stayed in and we go away on a weekend break most months, so have stayed in a lot. I would recommend a new chef, a new, more reasonably priced menu, a thorough check of facilities in the rooms and staff training in being more friendly and responsive to mistakes made, to ensure a vastly improved customer experience.
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