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“Poor quality service”

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Macdonald Portal Hotel, Golf and Spa
Ranked #3 of 4 Hotels in Tarporley
GreenLeadersSilver level
Reviewed 2 March 2012

The first time I stopped here I just though I had picked a bad day so didn't give a review. This wasn't the case though as my second visit replcated the first. The location is really good, rooms fine, though for a 4* hotel I would expect air conditionning. But the staff generally were poor getting service for breakfast is a pain likewise trying to buy a coffee. It took nearly 35 minutes for somebody to come over after we had asked at reception.

  • Stayed: March 2012, travelled on business
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Thank Simon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,825 - 1,829 of 2,023 reviews

Reviewed 26 February 2012

Lovely modern peaceful golf hotel. Dinner was v good value when bought as part of the package, and breakfast set you up for the day with everything you could want available , all served by overworked but attentive and friendly staff. A bit of mould in the corner of the shower was the only fault in the room which was large and comfortable.Swimming pool and saunas were modern and spotlessly clean. I thoroughly recommend this hotel for those wanting a quiet place to stay in this area.

  • Stayed: February 2012
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Thank J9CSN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

We stayed here for a one night relaxing getaway. We booked a special winter rate which included breakfast and dinner. Our room was a good size, the bed was huge and the bathroom was spacious with separate bath and shower. Strangely there was also a speaker in the bathroom which transmitted the sound from the tv!
We used the hotels spa facilities, the pool was quiet with loungers around it and the steam rooms and saunas added to our relaxation. We had dinner in the restaurant, it was quite quiet probably due to the time of year but the food was delicious and the service very good. Breakfast was of similarly high standard. We had a drink in the bar which was quite pricey but the surroundings were nice.
We also had a treatment in the spa which was very relaxing with lovely rooms and therapists.
Overall we enjoyed our stay and would go back.

  • Stayed: February 2012, travelled as a couple
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Thank Derry99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

My husband and l have just arrived home after spending 2 nights and 3 rounds of golf at this hotel. The hotel was very comfortable and clean with quite spacious rooms and bathrooms. The food served in the dining room was very good and the staff polite and attentive.
The hotel golf course (Championship) is extremely long and hilly and is a true test of skill and nerve.
The Premiership course just up the road is fantastic with some very imaginative holes, equally hilly but not as long. We will definitely be retuning to play this course again when all the trees are in leaf as l'm sure it will be beautiful and even more challenging

  • Stayed: February 2012
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1  Thank Kjlytham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

Stayed at this Hotel for one night Friday 17 Feb and found it a lovely hotel in very pretty surroundings. The room was very large with a huge King size bed and excellent view over the countryside. The restaurant was first class with excellent service plenty of choice and at reasonable prices. The facilities available were really good and I will definitely be going back to play golf. It is in a lovely part of Cheshire, Tarporley wouldn't be out of place in Midsommer Murders and is only 20 mins from Chester. I would definitely recommend it for couples, families and larger groups.

  • Stayed: February 2012, travelled as a couple
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Thank ExplorerManchesterUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Portal Hotel, Golf and Spa

Address: Cobblers Cross Lane, Tarporley CW6 0DJ, England
Region: United Kingdom > England > Cheshire > Tarporley
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tarporley
Price Range: €96 - €220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Portal Hotel, Golf and Spa 4*
Number of rooms: 85
Official Description (provided by the hotel):
Set within the heart of the Cheshire Countryside yet within easy access from the main motorways and towns, The Macdonald Portal Hotel,Golf and Spa is the perfect base to explore Cheshire and its many attractions and places of interest. Whether you are visiting for a pampering experience in the luxurious Spa, a round of golf on one of the two challenging golf courses or indeed a gourmet break enjoying the finest foods in 2 AA Rosette Ranulf Restaurant, Macdonald Portal Hotel, Golf & Spa has something to offer for the entire family. Portal is also the home of the first Lee Westwood Golf School in the UK and offers a combination of three golf courses and an onsite golf academy. The conference and banqueting facilities have hosted many a prestigious event and both the Castle and Waterstone Suites offer the most wonderful venue for the perfect wedding celebration. A venue for all occasions, the hotel offers 85 sumptuous bedrooms, a state of the art Health, Fitness and Beauty Spa which includes an 18 meter swimming pool, advanced Technogym equipment and a thermal suite with rock sauna, aroma steam bath, ice room and salt infusion sauna. Why not dine in our fine restaurant with its 2 AA rosettes and views across the Cheshire plains. ... more   less 
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Also Known As:
Macdonald Portal Hotel, Golf Hotel Tarporley
Macdonald Portal Tarporley

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